The Manager, Community Affairs & Strategic Accounts leads the company's engagement with strategic and high-value accounts, including major commercial, industrial, municipal customers and local elected officials. This role is responsible for driving growth, retention, and partnership strategies that strengthen customer loyalty, attract new investment, and enhance the company's reputation in the communities it serves. By bridging strategic account management, economic development, and community relations, the Manager ensures that customer and community priorities are aligned with company objectives for reliable, sustainable, and inclusive growth.
Accountabilities
- Lead the management of the company's largest and most complex commercial, industrial, and municipal accounts across multiple commodities (electric, gas, water).
- Build trusted, executive-level relationships and ensure delivery of strategic, value-added service.
- Oversee account planning, performance tracking, and contract compliance.
- Manage escalations for high-impact service issues and ensure timely resolution.
- Develop customer-specific strategies to support retention, expansion, and satisfaction goals.
- Partner with state and regional economic development agencies to identify and secure new investment in the service territory.
- Develop and negotiate strategic service proposals for new or expanding large accounts.
- Promote water efficiency, conservation, and sustainability partnerships with key customers.
- Represent the company at business councils, trade shows, and development boards.
- Serve as the company's public-facing representative to municipal leaders, community organizations, and advocacy groups.
- Build and maintain relationships with local elected officials within their territory (mayors, town managers, city council).
- Lead community engagement strategies related to infrastructure, sustainability, and workforce development.
- Oversee community investment, sponsorship, and volunteerism programs that strengthen the company's reputation.
- Coordinate responses to community inquiries related to service, construction, or regulatory changes.
Education and Experience
Bachelor degree or equivalent in relevant field of study
5+ years experience in community relations, economic development and/or strategic account management.
Liberty
Ontario Canada
www.libertyutilities.com
