Description
Job Summary
The Inside Business Sales Representative will handle transactional, incoming phone sales and process post-sale order entries for Commercial Fiber Optics Customers. The Inside Business Sales Representatives are Tier 1 support for Commercial Fiber Optics Customers, handling simple billing or service questions and escalating when needed.
Duties and Responsibilities
- Solicit new sales via phone and close on sales of additional or new services to Commercial customers eligible for Fiber Optics services with <$300 in potential monthly billing.
- Make suggestive revenue-producing changes with all existing customers who call for customer service.
- Initiate orders for providing services and manage and coordinate as needed through installation.
- Complete contracts and forms for requested services.
- Answer and respond to various customer calls and requests research questions concerning billing and service, along with outbound and inbound account management.
- Provide support functions for all sales activities.
- Update databases with pertinent information.
- Work on special projects.
Education and Experience
- High school education or equivalent with 2-5 years of desired experience in customer service, sales, and/or training. Bachelor's degree in a related field preferred.
- Knowledge of telecommunications and internet services preferred.
Certifications and Other Requirements
- Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
- Excellent oral and written communication, organization, prioritization, and decision-making skills are required.
- Intermediate to advanced PC skills necessary.
- Ability to multitask.
Contact
EPB
10 West ML King Blvd
Chattanooga
Tennessee United States
www.epb.net
From the same organization
16 Nov, 2026
16 Nov, 2026
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