Job Summary
The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team's service, as well as training technology and business users on how to engage to improve the user experience.Job Description
Key Accountabilities
Facilitate daily operational activities and measure process quality and compliance.
Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
Partner with business users, process owners, architecture and development teams to ensure effective application use.
Lead, track, and communicate status of cross-team initiatives.
Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
Design and create metrics for improved measurement and reporting.
Create and update documentation.
Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
Train the TS and end user community to increase adoption and communication of TS processes.
Apply understanding of financial principles to team initiatives.
Provide domain guidance to less experienced team members.
Education, Experience, & Skill Requirements
Experienced gained through college degree programs and/or certifications in business or technology related field, or equivalent experience.
5-7 years professional experience in a technology or business field
Professional certifications (e.g., ITIL, CSM, AWS)
Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
Demonstrated ability to create and update process documentation.
Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
Exceptional organizational skills, communication skills, and attention to detail required
Proficient at creating leadership-level communications and presenting to and interacting with leaders
Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
Key Metrics
Process compliance
Agile delivery proficiency
System availability for applications
Ticket volumes and trendingRead the full posting.
TXU Energy
1601 Bryan St
Dallas
Texas United States
www.txuenergy.com
