JOB DUTIES & RESPONSIBILITIES
This role will work under the direction of the Supervisor, Health & Welfare to achieve the goals of the H&W team and support alignment with broader Total Rewards priorities, including high-value benefit programs, employee experience, operational efficiency, governance, and data-informed decision making.
Benefits Administration
- Facilitate implementation of new benefit plan design features and update plan documentation, procedures, and related materials to reflect plan design changes
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Support compliance with legal, regulatory, and contractual requirements related to benefit plans and vendor administration
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Partner with H&W leadership to develop and deliver benefit-related communications
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Provide support for complex benefit-related inquiries and escalated participant issues, as needed
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Maintain effective communication with internal stakeholders on benefits-related matters or requests for benefits and/or vendor support (e.g. presenting at business meetings)
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Coordinate resolution of member claims, appeals and escalated cases - partner with internal and external resources for timely execution
Vendor Management
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Manage day-to-day relationships with vendors, monitoring trends, issues, and customer service levels, raising appropriate risks, opportunities, and enhancements to leadership
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Analyze vendor-related issues and recommend solutions
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Monitor vendor service delivery and data interfaces; identify opportunities to improve operating efficiency using data and trends to inform recommendations
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Develop and maintain plan and vendor summaries
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Coordinate plan and vendor audits, identify trends or issues affecting participants and processes, and recommend or implement appropriate follow-up actions
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Actively monitor, evaluate and report on plan and vendor performance using established key performance indicators
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Support new vendor selection and current vendor renewal activities
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Coordinate with vendors, as needed, to support Annual Enrollment processes
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Support or lead assigned projects to improve customer experience, vendor efficiency, and cost effectiveness
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Support vendor invoice review and coordination, as needed
Total Rewards Alignment
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Support execution of broader Total Rewards priorities by helping ensure Health & Welfare programs are competitive, sustainable, and aligned with business and workforce needs.
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Bring an enterprise Total Rewards perspective to day-to-day work by connecting Health & Welfare activities to employee experience, operational effectiveness, and long-term program success and value.
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Collaborate across Total Rewards, HR, vendors, and internal stakeholders to support integrated solutions and a consistent employee experience across rewards programs.
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Contribute to a One Team approach by collaborating on initiatives that integrate Health & Welfare, wellbeing, retirement, and other rewards programs where appropriate.
JOB REQUIREMENTS
Education
- Bachelor's degree in HR, business, finance, or related field preferred or equivalent combination of education and experience
Experience
- Must have a minimum of 4 years of progressive experience in employee benefit plan administration, vendor management, or related benefits operations required.
Knowledge, Skills, and Abilities
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Effective critical thinking and problem-solving skills: skilled at relating and comparing data from different sources, identifying issues, securing relevant information, critically evaluating situations, and presenting sound factual reports
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Confident and skilled to work independently as well as in a team environment
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Flexible and adaptable - able to learn new technologies and applications quickly
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Demonstrates effective project management skills - able to multi-task seamlessly
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Exhibits the highest level of customer service focused on ownership, speed, responsiveness, and accuracy
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Demonstrates strong communication skills - ensures key stakeholders are updated and informed; experience developing successful working relationships to drive effectiveness
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Demonstrates behaviors consistent with the Southern Company culture: Safety First, Intentional Inclusion, Act with Integrity, Superior Performance
Southern Company
30 Ivan Allen Jr Blvd NW
Atlanta
Georgia États-Unis
www.southerncompany.com
