Ampacimon is on a mission to accelerate the energy transition by turning power lines into intelligent, data-driven assets. Our AI-powered GridBoost® platform, combined with advanced sensing technologies, enables transmission and distribution operators (TSO/DSO) to safely integrate more renewables, reduce congestion, and defer costly grid investments.
THE ROLE
The Solution Delivery organization is where Ampacimon’s products are turned into operational solutions in utility customer environment, infrastructure, and data context. Bringing together Subject Matter Experts, IT deployment engineers and project leads, this global team spanning cross EU and US owns the end-to-end delivery lifecycle, from pre-sales to translating customer requirements into solution design, software configuration, sensor commissioning, IT setup, customer acceptance, and down to post–go-live support.
As we enter our next phase of growth, we are seeking a Head of Solution Delivery to lead and scale this global organization. You will be accountable for consistent, profitable delivery and high customer satisfaction, while building, structuring, and developing a global delivery organization designed to scale. Reporting directly to the CEO/COO, you will be a key member of the Extended Leadership Team.
KEY RESPONSIBILITIES
Delivery strategy and organizational transformation
- Define and execute the strategy to evolve the delivery function from a hardware-deployment model toward an integrated solution-, software- and customer-success-led organization.
- Design the target operating model – structure, role architecture, capabilities, processes and tooling – and lead the change through to adoption.
Solution Delivery and Customer Success Leadership
- Own the end-to-end delivery of customer projects, ensuring they are successful, predictable, and profitable.
- Assign and allocate the right resources to each project based on complexity, customer needs, and capacity.
- Drive standardization and repeatability: replace bespoke, project-by-project work with standard methodologies, playbooks, governance, and quality controls, while allowing controlled flexibility for genuine customer-specific needs.
- Track delivery performance — productivity, utilization, estimation accuracy, predictability, and profitability — and act on issues.
- Engage with strategic accounts to ensure successful project execution, customer satisfaction and escalation management.
- Ensure execution of Maintenance & Support contracts (post go-live) by allocating resources, defining processes and engaging with sub-contractors for level-1 support.
Team Management
- Lead, grow and develop a high-performing delivery team across EU and US locations.
- Lead effectively across time zones and sites, building one cohesive global team.
- Foster a culture of customer focus, accountability, collaboration, and continuous improvement.
Business and Product Development
- Develop customer satisfaction and upsell opportunities within the install base
- Support the commercial team in pre-sales and RFPs by providing implementation strategies, effort estimates, assumptions, timelines, and delivery risk
- Collaborate with Product Management and R&D to bring customer and delivery team feedback into product roadmap.
WHO YOU ARE
You are an experienced leader in software solution delivery, with a strong track record of executing complex B2B projects at scale. You are obsessed with customer satisfaction, and you think in systems rather than one-offs, turning bespoke project-by-project work into repeatable roles, processes, and playbooks. As a senior representative of Ampacimon to our install base, you act as an ambassador for the company and actively support our growth across regions. Most importantly, you are a people leader passionate about coaching and developing talent, and bringing together diverse, geographically distributed teams.
QUALIFICATIONS & EXPERIENCE
Qualifications
- Degree in engineering, computer science, business or a related field; MBA a plus.
- Project/program management certifications are a plus.
- Fluent English essential; French is a plus.
- Willingness to travel internationally.
Required Experience
- 10+ years in enterprise software and/or hardware+software solution delivery, implementation, or professional services.
- Proven experience leading and developing teams that implement enterprise software solutions in complex B2B environments.
- Experience leading distributed or global teams across multiple regions and time zones (EU and US experience a strong plus).
- Demonstrated success standardizing delivery by setting up processes, methodologies and governance to turn bespoke implementations into cost-efficient, repeatable and scalable executions.
- Experience in sales cycles, proposals, and RFPs.
- Strong grasp of resource planning, delivery operations, and organizational performance management.
Preferred Experience
- Utility, energy, or industrial software
- Telecommunications or critical infrastructure systems
- Enterprise SaaS
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