Description
JOB SUMMARY
The Business Sales Associate is responsible for supporting the sales cycle while rapidly developing the skills to close new business. This role focuses on high-volume prospecting, building a foundational understanding of Fiber Optics products, and identifying new customer opportunities. The Business Sales Associate is expected to quickly transition into a producing role, securing new customers through direct sales while working under direct supervision.
DUTIES & RESPONSIBILITIES
- Develop a technical familiarity regarding all EPB commercial fiber optics products and services.
- Spend the majority of every day finding new potential customers, using available tools and lists.
- Perform Client Needs Analysis (CNA) and present solutions for basic fiber products.
- Assist in maintaining records and gathering contract dates from prospects.
- Learn to utilize EPB demonstration rooms and materials to formally present technology and communications solutions in the most professionally advantageous environments that create a superior customer experience.
- Work with the Sales Technical Advisor to assist in surveys and information gathering.
- Have awareness and knowledge of competitive products and services.
- Identify and report monthly recurring contact, billing, product, and other errors discovered in the re-contracting process.
- Identify customers using outdated products while researching prospect lists.
- Observe and participate in one-on-one networking and groups to discover new presentation opportunities.
- Maintain a formal and ongoing customer resource management (CRM) record of customer activity.
- Create thorough and precise sales notes to ensure that products and services can be accurately installed in a timely and error-free manner, resulting in an excellent customer experience.
- Work with all appropriate parties and departments, as required, to ensure efficient, courteous handling of requests, billing/services problem resolution, customer service issues, and product questions.
- Adapt to new technologies, products, and services in an aggressive time period.
- Collaborate with the Business Sales Executives to create efficient workflows to increase customer facetime, presentation opportunities, and monthly sales.
- Assist in any special projects assigned by the supervisor or manager.
EDUCATION & EXPERIENCE
- High school education or equivalent required.
- Excellent analytical skills are required.
- Familiarity with technology, telecommunications, and consumer electronics is required.
CERTIFICATIONS & OTHER REQUIREMENTS
- Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
- Ability and desire to work in a fast-paced, multi-tasking environment--successfully manage multiple projects simultaneously
- Strong people skills and proficient written and verbal communication skills are imperative. Must possess and exhibit a professional image and demeanor.
- Ability to maintain a productive, organized, proactive work style while managing a heavy workload.
- Well-developed decision-making, analytical, and problem-solving skills.
Contact
EPB
10 West ML King Blvd
Chattanooga
Tennessee United States
www.epb.net
From the same organization
28 Sep, 2026
28 Sep, 2026
28 Sep, 2026
