Description
JOB SUMMARY
The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence.
JOB DUTIES
- Broadly applies principles, theories and concepts related to the profession. A seasoned, experienced professional with an in-depth/full understanding of area of specialization.
- May provide recommendations regarding issues outside the bounds of defined procedures and practices. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Wide latitude for decisions within assignments, programs and projects; impact is generally limited to the project or department.
- Acts as a resource to advise and may at times lead the work of lower level professional and/or support employees. Generally represents the department on projects and may perform in a project leadership role.
ADDITIONAL JOB DUTIES
- Defines and drives the organization's quality analysis strategy, establishing standards, tools, and frameworks that align with business objectives and long-term operational excellence goals.
- Leads the organization's continuous improvement program, prioritizing high-impact initiatives and ensuring measurable outcomes across departments.
- Oversees the design and delivery of quality reporting at the executive level, providing strategic insights and recommendations that influence business decisions.
- Establishes and governs the organization's corrective and preventive action process, ensuring systemic issues are resolved and recurrence is prevented.
- Serves as the senior quality liaison to executive stakeholders, building partnerships that embed a culture of quality and accountability across the organization.
- Leads the design and implementation of enterprise-wide continuous improvement training programs. Builds internal competency in Lean, Six Sigma, and related methodologies across all levels of the organization.
- Leads change management strategy for major quality and operational transformation initiatives. Engages stakeholders at all levels to foster a culture of continuous improvement and operational excellence.
- Owns the organization's quality audit program, ensures regulatory and standards compliance, and drives a culture of accountability and continuous readiness.
EXPERIENCE
- Requires minimum 8 years job related work experience in excess of degree requirements
- Prefer minimum 8 years of experience in continuous improvement, process improvement, or operations analysis
- Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans.
- Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio)
- Requires excellent project management skills and ability to lead cross-functional teams
- Prefer experience in continuous improvement, process improvement, or operations analysis
- Prefer understanding of the electricity industry
EDUCATION
- Bachelor's Degree : Engineering, Computer Science. Business, Accounting, Auditing or related field (Required)
- or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
CERTIFICATION
- Six Sigma (Preferred)
- ASQ (American Society for Quality) (Preferred)
Contact
Electric Reliability Council of Texas
Texas United States
www.ercot.com
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