May 1, 2026
Electric Energy Jobs

Lead, Community Outreach (AFN)

Organization:
Liberty
Region:
Canada, California, South Lake Tahoe
End of contest:
July 29, 2026
Type:
Full time
Category:
Customer service
Description
Purpose

This position supports the Public Safety Power Shutoff (PSPS) and Access and Functional Needs (AFN) requirements for the Wildfire Mitigation Plan (WMP), identifying, developing and executing plan improvements. This position works closely with the Regulatory and Wildfire Mitigation teams. brid

Accountabilities

Wildfire Mitigation Plan & Outreach:

  • Development and execution of WMP regulatory commitments across multiple departments
  • Assist Emergency Manager with CRC staff training to ensure AFN customers' needs are met during PSPS events
  • Continuous collaboration with Emergency Management in terms of exercise preparation, AFN awareness and integration into emergency response, documentation efforts, and collaborative presentation opportunities
  • Quarterly and annual AFN (Access and Functional Needs) / WMP (Wildfire Mitigation Plan) regulatory filings and documentation
  • AFN customer data retention system development and maintenance; AFN self-ID tool maintenance and development
  • Statewide and regional AFN workgroup and council attendance
  • Needs identification and documentation development across departments to support AFN / regulatory initiatives
  • Identification and implementation of AFN accessibility improvements through maintained awareness of industry best practices
  • Development of direct AFN customer communication throughout year
  • Incident command AFN/CBO (Community Based Organization) Liaison role
  • SMJU collaboration in AFN space, relationship maintenance
  • WMP / PSPS required survey- vendor management, executive summary of results, development and execution of action plan to address gaps
  • Development and execution of senior nutrition shelf stable meal effort
  • Support implementation and maintenance of medical baseline backup battery program

 Community Development:

  • CBO relationship development, maintenance and engagement
  • Pursue, oversee and direct AFN / PSPS focused outreach
  • Direct customer interaction at AFN focused outreach events
  • Develop CBO opportunities with a PSPS and customer assistance program focus
  • Attendance of regular CBO and agency meetings throughout service territory
  • On-site CBO visits, meetings and presentations to increase PSPS and program awareness
  • Identification and implementation of opportunities to increase customer enrollment/awareness through the support of CBOs and agencies
  • Development of roundtable CBO focused virtual meetings throughout
    year informed by CBO/agency feedback

Education and Experience

  • Bachelor's degree in a related field or equivalent professional experience
  • 3+ years of experience in community outreach, emergency management, regulatory support, or a related field
  • Experience working with Access and Functional Needs (AFN) populations, Community-Based Organizations (CBOs), or public safety programs preferred
  • Utility, energy, or other regulated industry experience preferred
  • Bilingual (English/Spanish) candidates preferred but not required 

Read the full posting.

Contact

Liberty





Ontario Canada

www.libertyutilities.com