Description
DUTIES:
- Create, maintain, and communicate plans/roadmaps engaging stakeholders across the organization aligning and supporting company and business unit strategies related with the enterprise application SAP CSM (Customer Service Module).
- Ensure business requirements or business improvements are implemented through SAP ISU standard configurations instead of custom developments.
- Perform root-cause analysis and error resolution to prevent incidents affecting SAP CSM (Customer Service Module) happening again for the same reason.
- Developing plans for future business improvements and looking for innovative ways to make the most of the enterprise application SAP CSM (Customer Service Module).
- Create highly collaborative cross-functional partnership within the AES matrix organization and Support Vendors to influence, identify and articulate business requirements or implement business improvements.
REQUIREMENTS: The position requires five (5) years of experience in:
- Electric Utility Industry, working for Utilities Company, with expertise on how the meter to cash flow works.
- Managing integrations between Customer Service and other Customer Engagement environments like Call Center and Self-Service applications inside SAP IS-U environment.
- Customer Relationship Management CRM. Master Data, Profiles and formulae creation and configurations for Customer Service business processes for SAP IS-U environment.
- SAP IS-U CRM implementation, maintenance and enhancement.
- SAP IS-U specific skills for code development, with knowledge on all other IS-U Modules such Billing, FI-CA, DM and FSM.
The position also requires experience in:
- SAP Certified Associate - Utilities with SAP ERP 6.0.
- SAP Certified Development Associate - SAP HANA 2.0 SPS04.
TELEWORK: Some telecommuting may be permitted
Read the full posting.
Contact
AES Corporation
4300 Wilson Blvd
Arlington
Virginia United States
www.aes.com
From the same organization
8 Sep, 2026
8 Sep, 2026
