Description
DUTIES:
- Create, maintain, and communicate plans/roadmaps engaging stakeholders across the organization aligning and supporting company and business unit strategies related with the enterprise application SAP CSM (Customer Service Module).
- Ensure business requirements or business improvements are implemented through SAP ISU standard configurations instead of custom developments.
- Perform root-cause analysis and error resolution to prevent incidents affecting SAP CSM (Customer Service Module) happening again for the same reason.
- Developing plans for future business improvements and looking for innovative ways to make the most of the enterprise application SAP CSM (Customer Service Module).
- Create highly collaborative cross-functional partnership within the AES matrix organization and Support Vendors to influence, identify and articulate business requirements or implement business improvements.
REQUIREMENTS: The position requires five (5) years of experience in:
- Electric Utility Industry, working for Utilities Company, with expertise on how the meter to cash flow works.
- Managing integrations between Customer Service and other Customer Engagement environments like Call Center and Self-Service applications inside SAP IS-U environment.
- Customer Relationship Management CRM. Master Data, Profiles and formulae creation and configurations for Customer Service business processes for SAP IS-U environment.
- SAP IS-U CRM implementation, maintenance and enhancement.
- SAP IS-U specific skills for code development, with knowledge on all other IS-U Modules such Billing, FI-CA, DM and FSM.
The position also requires experience in:
- SAP Certified Associate - Utilities with SAP ERP 6.0.
- SAP Certified Development Associate - SAP HANA 2.0 SPS04.
TELEWORK: Some telecommuting may be permitted
Read the full posting.
Contact
AES Corporation
4300 Wilson Blvd
Arlington
Virginia United States
www.aes.com
From the same organization
29 Jul, 2026
29 Jul, 2026
29 Jul, 2026
