The Associate Security Monitoring Specialist supports a variety of operational and monitoring functions within the Security Fusion Center. The incumbent will assist the team by providing 24x7 Physical and Cyber Security monitoring capabilities to ensure the Enterprise is protected from today's advanced threats. Serve as "Level 1" monitoring and triage, providing a "front door" to security services and processes. Supportive of processes as defined by stakeholders and the other teams within the Security Fusion Center. Expected to continue to take on increasingly complex work, shadow senior team members, and grow toward a deeper understanding of Security industry concepts and best practices.
The selected candidate will be assigned 4 x 10-hour shifts per week, on one of three shifts: 1st shift (7:00 AM - 5:30 PM), 2nd shift (2:30 PM - 1:00 AM), or 3rd shift (11:00 PM - 9:30 AM). Shift assignments are typically permanent/long-term, but the manager may change shift assignments as needed to ensure operational stability of the team. This position is in-person, onsite at our headquarters in Jackson, MI. Candidates should ideally reside within 60 miles or ~1 hour from Jackson, MI. Candidates should be authorized to work in the United States. Work sponsorship is not provided for this position.
Essential Duties and Responsibilities
- Respond to calls, requests and inquiries from internal and external sources serving as the "front door" for the Security Organization, maintaining best-in-class customer service
- Process security incident reports and escalates as needed to ensure appropriate response
- Collect information from various sources, prioritize and disseminate intelligence/reports to stakeholders as appropriate. Identify trends to determine themes/methods utilized by threat actors
- Perform access control operations to prevent unauthorized individuals from accessing Consumers Energy assets
- Respond to and perform investigation of alerts from security platforms, alarms and monitoring systems, emphasizing the validity of data
- Conduct routine inspections of security technology to identify potential deficiencies to mitigate application failure
- Perform problem solving, continuous process improvement, visual management and maturity work to enhance the effectiveness of the Security Monitoring Team
- Coordinate emergency preparedness and response for the Security organization and communicate with internal and external stakeholders during critical events
- Other duties as assigned or may be necessary
Knowledge/Skills/Abilities
- Ability to document technical and investigatory concepts clearly and concisely
- Knowledge of general security concepts and trends
- Ability to think analytically and conceptually
- Ability to work independently with minimal supervision
- Ability to balance and prioritize tasks leveraging a risk based approach in ambiguous and complex situations
- Capable of performing as a team player emphasizing a "humble, hungry, smart" mentality
- Ability to operate in high pressure situations without sacrificing customer service
Education & Experience
- Bachelor's degree in Computer & Information Technology or related discipline with experience in Security operations (SOC), including triage and troubleshooting of tickets or responding to security events. Network, Server, and/or Desktop support, or other general IT support (preferred)
- [OR] Associate's degree in Computer & Information Technology or related discipline with experience in Security operations (SOC), including triage and troubleshooting of tickets or responding to security events. Network, Server, and/or Desktop support, or other general IT support (preferred)
- [OR] High School Diploma/GED with experience in Security operations (SOC), including triage and troubleshooting of tickets or responding to security events. Network, Server, and/or Desktop support, or other general IT support (preferred).
Consumers Energy
1 Energy Plz
Jackson
Michigan United States
www.consumersenergy.com
