Description
Job Title: Business Analyst, Change Management & Production Support
Location: *This position is hybrid and located in Mississauga Ontario (Greater Toronto Area)
Who is Just Energy?
For over 20 years, Just Energy has been a retail energy provider specializing in electricity and natural gas commodities and bring energy efficient solutions and renewable energy options to customers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy and Tara Energy.
Just Energy is a member of the IGS Energy group of companies. Visit our website to learn more: www.justenergy.com.
Job Summary
The Business Analyst plays an integral role in our strategic and operational capability at Just Energy. The Business Analyst works as part of a service group who act as a resource base for all functional areas of the company. This in turn enables Analysts to gain exposure to many areas of Just Energy's business and develop a broad-based experience that prepares them for a variety of other growth-oriented roles in the company.
The successful candidate will need strong SQL and analytical skills, initiative, and the ability to work collaboratively with business partners. The successful candidate will have a blend of highly analytical skills, proficiency in systems with a view to full automation and soft skills to work with business partners.
This role will require the Business Analysts to lead or participate in projects such as technology upgrades, system migrations, and business process improvement initiatives. Cross functionally, the position works with the Sales, Sales Operations, Pricing, Regulatory, Legal, Customer Service, and Operations teams to coordinate and ensure assignments are executed successfully. This role is highly visible across the company and will require a driven leader to work in a fast-paced and dynamic environment.
Responsibilities
Partner with cross-functional teams to support product launches, including setup, billing configurations, and operational readiness
Gather, analyze, and document business requirements; prepare BRDs and process flows for stakeholder approval
Lead system enhancements and process improvement initiatives from planning through implementation
Ensure all initiatives follow defined processes, standards, and governance frameworks
Identify opportunities for automation and operational efficiency
Support user acceptance testing (UAT), implementation, and post-launch validation
Communicate project updates, risks, and outcomes clearly to stakeholders, including leadership
Perform ad-hoc reporting, data analysis, and process documentation to support decision-making
Design and document new or enhanced processes and lead knowledge transfer sessions to ensure smooth transition to core functional teams post-release
Provide support for product-related production issues as needed, ensuring timely resolution and minimal business impact.
Perform other duties as assigned
Requirements
Quick learner with strong logical and analytical thinking
Strong stakeholder management skills with the ability to influence and align cross-functional teams
Experience gathering business requirements and preparing BRDs
Knowledge of business process frameworks and adherence to established standards
Ability to manage multiple projects and competing priorities in a fast-paced environment
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills for diverse audiences
Collaborative, adaptable, and comfortable working in evolving business environments
Strong SQL skills required; database experience is a plus
Years of Experience:
2-4 years of experience in a business analysis, change management, or operations role
Some experience of retail gas and/or electric industry experience is preferred.
Education:
Bachelor's Degree in Business Administration Computer Science, Engineering, or Information Systems or equivalent combination of education and experience
PMP certification is a plus
Technology Requirements:
Intermediate to advanced SQL and Power BI skills
Advanced in MS Office (Word, Lucid, PowerPoint, Excel etc.)
Billing systems exposure preferred
Just Energy
5251 Westheimer Rd
Houston
Texas United States
www.justenergy.com
