Summary
SRP is seeking a Solution Center/Help Desk Student Intern. The intern will work a scheduled shift each day based on departmental needs, for a minimum of 15 hours per week and up to a maximum of 29.5 hours.
The position requires flexibility as current coverage needs are to be determined. Hours could be Monday through Friday from 6am - 2pm or 11am - 6pm. The role requires on-site presence twice a week between Monday and Thursday, with either Tuesday or Wednesday being mandatory.
The ideal candidate will be a college Freshman or Sophomore in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment. Customer service experience is a plus.
Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
What You'll Do
The selected candidate will:
- Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge
- Provide excellent customer service demonstrating patience while effectively dealing with client problems
- Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.
Education
A high school diploma, GED, or equivalent is required.
Experience
Preferred requirements include familiarity with many of the following:
- Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
- Microsoft 365 (MS365) applications
- Windows Operating Systems: Windows 10
- Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
- Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
- Desktop hardware, including the ability to problem-solve hardware component issues
- Laptop hardware, including wireless
- Smartphones, Android and iPhones
SRP
Arizona United States
www.srpnet.com
