The Civic Partnerships Manager is responsible for the strategic relationship management of civic partners that leverage CPS Energy assets to support their critical business operations. Scope of partnerships range from Network as a Service, Data Center as a Service and various other technology sharing engagements. As a strategic partner, this role will bridge the gap between partner business requirements and internal technical teams to ensure services are aligned with desired outcomes and objectives. Position is responsible to establish and maintain business relations with internal and external customers through building relationships, providing strategic project support, and delivering value of IT services.
Tasks and Responsibilities
Partnership & Collaboration
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Collaborate and build trusted relationships with external partners and internal stakeholders, to include senior and executive management.
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Serves as the strategic interface with assigned civic partners facilitating business technology strategy development, solution discovery, service management, relationship and risk management.
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Ensure development of a clear understanding of business needs and desired outcomes, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
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Seeks and develops opportunities and strategies to internally market business solutions, to include development and implementation of solution roadmaps.
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Plans, creates and conducts presentations to staff and partners on technological trends and developments.
Service Level Management & Analysis
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Act as the key point of contact for service engagement and escalation management for external civic partnerships.
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Facilitate partnership review meetings that present data and trends; to include, service requests, project status, and other relevant performance indicators.
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Articulate how strategic, emerging, and operational technologies can help civic partners be more successful through user of CPS Energy asset sharing programs and service offerings.
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Track and report on relevant key performance indicators and service level achievement in accordance with defined contractual obligations.
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Monitor expenditures and resources utilization, analyze resource issues and problems and develop alternative resourcing approaches.
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Develop and manage area budgets and forecasts with metrics to effectively track and manage performance, to include chargeback models, ROI analysis and Profit/Loss management.
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Participate in the development of operating and capital budgets; conduct strategic, risk and/or contingency planning analyses and prepare budget forecasts for ongoing support and renewal and for major projects.
Advocacy & Consulting
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Contribute to the content and details of agreements, and how the resulting resources are to be allocated in order to deliver more effective services to the civic partners.
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Works collaboratively with service managers to develop clear and concise communications with respects to incidents, problems, and change management as needed.
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Supports external communication of change management activities when partners are impacted.
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Promotes knowledge of IT process, roles, and procedures to ensure the best possible outcome; maintains regular communications with teams to discuss issues, policies and practices.
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Identifies and mitigates potential problems and conflicts with IT delivery.
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Ensures IT solutions support the short-term and long-term business goals/strategy of external partners while aligning with internal IT strategic objectives.
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Remain aware of changing technology trends, regulations and laws which might impact the organization and the business.
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Other duties as assigned.
Minimum Skills
Minimum Knowledge and Abilities
Experience in information technology industry
Experience as a business analyst, project manager, or similar customer support role
Skilled in resource & budget management, strategic planning and relationship management
Experience with information technology cost models
Successful experience implementing and managing ITIL, ITSM, DevOps, SAFe Agile, Continuous Integration, IT Portfolio Management, and/or other similar frameworks
Excellent facilitation, collaboration, communication and presentations skills
Preferred Qualifications
- Master's degree in Computer Science or Information Technology or comparable fields
CPS Energy
145 Navarro
San Antonio
Texas United States
www.cpsenergy.com
