Description
Your role in our success will be
The Customer Billing Representative I ensures billing accuracy, supports customer inquiries, and helps maintain the integrity of critical financial and customer information. The ideal candidate demonstrates strong problem-solving skills, ownership of their work, analytical capabilities, and a commitment to excellent customer service while collaborating with internal teams and external partners.
What you'll be working on
- Process customer transactions including billing, invoicing, initiating meter/service orders, updating customer records, and performing all related functions within the Customer Information & Billing System (SAP).
- Analyze and resolve Business Process Exception Management (BPEM) cases while meeting established accuracy, timeliness, and performance metrics.
- Identify, research, and resolve issues related to balancing accounts receivable and credit balances.
- Provide timely, clear, and professional communication to internal and external customers, demonstrating a strong understanding of customer needs and delivering exceptional service.
- Maintain a strong focus on data integrity, safety awareness, and security protocols while handling sensitive information.
- Remain current on rate changes, tariff adjustments, and applicable Chesapeake Utilities or Public Service Commission (PSC) regulations.
- Demonstrate analytical thinking by identifying root causes of billing exceptions and recommending solutions.
- Proactively seek opportunities to improve processes and procedures that enhance accuracy, efficiency, and productivity.
- Participate in and support process improvement initiatives and assist in implementing operational changes.
- Collaborate effectively with other departments, fostering positive working relationships across the organization.
- Perform additional duties as assigned.
Who you are...
- Understanding of basic accounting principles, including debits and credits.
- Knowledge of customer service, utility billing processes, and financial/accounting workflows.
- Strong organizational, interpersonal, mathematical, analytical, and problem-solving skills to manage a variety of responsibilities.
- Maintain flexibility and attention to detail while managing multiple tasks simultaneously.
- Serve as a dependable team player who supports colleagues and contributes to special projects or assignments when needed.
- Adapt to new technologies, equipment, and software updates with a willingness to learn continuously.
- Process customer requests received through mail such as address changes, budget billing enrollments, and other account updates.
- Demonstrate initiative, self motivation, critical thinking, and the ability to work independently with minimal daily oversight.
- Exhibit a sense of ownership and accountability in all aspects of assigned work.
- Minimum two (2) years of Front Office or Back Office experience.
- Prior utility billing and SAP/S4 Hana experience required.
Contact
Chesapeake Utilities Corporation
909 Silver Lake Boulevard
Dover
Delaware United States
www.chpk.com
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