Summary
Basic information technology knowledge such as infrastructure, network topology or help desk support. This intern position provides direct data center operations experience.
The student intern will work daily scheduled hours based on the department's needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.
What You'll Do
The selected candidate will:
Monitor IT systems to detect error messages that signal malfunctions in communications of software and/or hardware and respond appropriately per documented procedures.
Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.
Provide excellent customer service, demonstrating patience while effectively dealing with client problems.
Perform problem-solving over the phone and determine appropriate course of problem escalation as required.
Performs detailed inventory tracking procedures of data center IT assets.
Education
A high school diploma, GED, or equivalent is required.
Experience
Experience
- Preferred requirements include familiarity with many of the following:
- Critical thinking and problem solving.
- Microsoft Office (Excel, Word), Outlook, Exchange
- Windows Operating System
- Internet Explorer, to include understanding configuration and properties
- Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
- Desktop hardware, including the ability to problem-solve hardware component issues
- Laptop hardware, including wireless
- Batch processing
Additional Information
Data Center Operations operates seven days a week, 24 hours a day, weekends included.
SRP
Arizona United States
www.srpnet.com
