The Manager, Fiber Systems Engineering is responsible for leading a team of up to 10 employees that support EPB's fiber-optic server infrastructure, which provides services to EPB's customer base.
Duties and Responsibilities
-Selects, develops, rewards and motivates a competent team. Meets frequently with the team, to foster staff growth in their positions, develops their skills and future potential by providing coaching and feedback on a regular basis.
-Builds strong relationships and interacts effectively with employees, co-workers, and the leadership team.
-Accountable for the efficient and effective management of the financial resources and assets for the department. Prepares a yearly budget for the department to align with the key performance indicators of the division.
-Takes responsibility and owns major incident responses of critical events within the System Engineering team. Driving continuous improvement through post-incident reviews and trend analysis.
-Develops a one, three, and five-year plan for the server infrastructure to maintain high availability for fiber optic customer's services.
-Holds vendors accountable to an agreed upon support agreement in order to meet specific SLAs.
-Directs the activities of the Systems Engineering projects to achieve milestones and deadlines.
-Provides excellent customer service to both internal and external customers with a sense of urgency.
-Represents the Systems Engineering team on the Change Management Review Board. This includes mentoring Systems Engineers in developing Method of Procedures (MOPs) that are submitted for the board to review.
-Leads and designs projects while implementing best practices for server administration and applications with strong follow-through and initiative.
-Ensures proper patch management and security vulnerabilities are being handled within the guidelines of the information technology policy.
-Directs all necessary audits and maintenance activities to ensure service levels are sustained, and that systems are optimized and not compromised.
-Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex projects and work processes.
-Enforces the development of system documentation, including diagrams, Standard Operating Procedures (SOPs) and project scopes.
-Partners with the various teams when implementing/transitioning new products, services, and processes.
-Maintains professional growth and development through seminars, workshops, professional affiliations, and training to keep abreast of the latest technologies.
-Provides after-hours support duties to sustain operational systems and service levels - 24/7/365.
Education and Experience
-Bachelor's Degree in a related technical field and 10+ years of experience in system and application administration is preferred.
-Prior leadership experience leading a team of more than ten employees.
-Working knowledge of virtualization technologies, DHCP/RADIUS, DNS, E-Mail, backup applications, monitoring solutions, networking, firewalls, patching, security, storage services, scripting, and automation tools such as Ansible.
-Proven experience collaborating with other leaders and a deep understanding of technology's role in internal and external customer experience.
-Knowledge, skill, and ability in creating technology roadmaps, forward-thinking, and can provide innovative solutions.
Certification(s) & Other Requirements
-Certification in Project Management, ITIL, or Six Sigma preferred.
-Detail-oriented and able to manage complex systems
-Excellent interpersonal, written, verbal, presentation, and time management skills.
-Ability to translate technical concepts to the executive team and/or non-technical audiences.
-Familiarity with ISP environments, DevOps principles, source control, Linux (RHEL) systems etc. is a plus.
EPB
10 West ML King Blvd
Chattanooga
Tennessee United States
www.epb.net
