Summary
Assists in planning, organizing, directing, and transferring information within the Distribution Operations Center (DOC) and other numerous internal departments. Interfaces with SRP customers and municipal agencies to coordinate and communicate power restoration efforts. Acts as a single point of contact for customer trouble orders, emergency power restoration communication and after-hours employee callout for all divisions.
What You'll Do
- Understands and identifies SRP equipment on current Distribution and Circuit Maps to aid in making decisions to efficiently dispatch trouble shooters to respond to trouble locations for secondary voltage/service trouble orders, outages, and hazards which supports meeting safety and reliability indicators (SAIDI, SAIFI, etc.).
- Coordinates outage data and timely outage restoration information received from field personnel and Distribution System Operators (DSO) to communicate to SRP customers, internal SRP departments and municipalities.
- Resolves complex customer problems pertaining to power restorations and reliability.
- Assists all SRP departments in investigations pertaining to power outages and reliability which includes accurate research for Customer Services, Key Accounts, Litigation & Claims as well as various other SRP departments for presentation to both internal and external customers.
- Provides critical after-hours support to Fault Location Operations (FLO) and Distribution Line Maintenance (DLM): crew after hours call outs/work order management (FLO), submit emergency blue stake tickets, material services coordination support.
- Manages, schedules, organizes, prioritizes, and coordinates daily workloads to ensure effective use of manpower to support 24/7 operations - including providing resources to DSOs and Power Dispatch Office (PDO) Participates in evaluating, developing, testing, and training on operating procedures and software tools/applications used in DOC.
- Develops and continually improves proficiency in many information systems, applications and programs including outage management tools (i.e., OMS, ADMS), GIS tools (i.e., Smallworld), metering tools (i.e., Command Center, AMPY, EAMS, etc.), work order management tools (i.e., WAM), customer information systems (i.e., Phoenix), Microsoft Office.
- Identifies internal system problems and work with the appropriate area for resolution.
Education
A high school diploma, GED, or equivalent is required.
Experience
Position Level and Placement: This position may be filled at one of three levels outlined below, based on the candidates relevant education, experience, or a combination of both that demonstrates the required knowledge, skills, and competencies.
Level I: Candidates with up to 3 years of relevant education, experience, or a combination of both.
Level 2: Candidates with more than 3 years but less than 6 years of relevant education, experience, or a combination of both.
Senior Level: Candidates with 6 or more years of relevant education, experience, or a combination of both.
Additional Requirements and Qualifications
- Hybrid option is not available this is a 24/7 dispatch center that will require: accepting emergency call-out schedules for emergency system events. Working rotating shifts day, swing, and overnight shifts which will require some weekends and will include some holidays
- College level coursework (100 or higher) from an accredited institution is preferred
- Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills
- Solid understanding of SRP Policies and Procedures, construction standards, and electric service specifications
- Able to read and understand various mapping to dispatch and route troubleshooters
- Proactive time organization and strategic planning, high level multitasking, and decision making in high stress situations in real time.
- Training and mentoring on various distribution systems, applications, and procedures
SRP
Arizona United States
www.srpnet.com
