We are seeking a highly motivated Programmer Developer to join our IT Apps Reliability team. As a Programmer Developer, you will be responsible for overseeing application administration, maintenance, development, testing, software release management, upgrades, security, compliance, and production support for the IT Reliability & Operations Support teams.. These applications are critical to maintaining operational reliability and driving efficiency for SPP engineers and operators, while ensuring transparent, data-driven insights that empower informed decisions for our members and customers.
Our application suite includes both third-party software and custom-developed solutions, with a primary focus on software administration, development, and real-time support for these critical applications. You will also have the opportunity to innovate by developing and expanding integration and automation solutions to enhance the Software Development Life Cycle (SDLC) for both third-party and custom applications. This role plays a crucial part in delivering highly available software solutions that meet the uptime demands critical to the Operations Support organization and the bulk electric system.
Essential Functions:
- Install, configure, maintain, and support assigned application systems
- Monitor, investigate, and resolve system issues or abnormalities to ensure systems operate per requirements
- Acknowledge and remediate customer-reported issues and inquiries in a timely manner
- Participate in a 24x7/365 on-call rotation
- Multi-task, problem-solve, and demonstrate the ability to understand complex, highly integrated systems
- Demonstrate detailed knowledge of assigned applications or interfaces and serve as a Subject Matter Expert
- Maintain a comprehensive understanding of business and technical requirements for assigned systems and a working knowledge of other supported systems
- Engage in all applicable phases of the SDLC and project lifecycle, including requirements and design, testing, non-production support, release deployment, and coordination of implementation plans across teams, vendors, and stakeholders
- Create and maintain technical system documentation
- Recommend and implement system, process, and documentation improvements
- Continue to develop and retain technical skills relevant to assigned focus areas
- Perform special projects or additional tasks as assigned by management or senior team members
- Provide training and knowledge sharing in areas of expertise
- Mentor Level I and new team members, and provide guidance to other IT Programmer/Developer team members
- Understand and comply with corporate and departmental policies and procedures, including applicable SOC 1 and FERC CIP audit controls
To be successful as the Programmer Developer, we're looking for:
- Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience
- Programmer Developer II - Three (3) years' experience of Information Technology Development/Support experience
- Senior Programmer Developer - Six (6) years of applicable Information Technology Development/Support experience
- Competent and effective working knowledge of Microsoft Windows, Unix or Linux operating systems, application development and support, and database management systems
- Competent and effective troubleshooting, problem solving, and analytical skills
- Competent and effective written and oral communication skills
- Competent understanding and effective working knowledge of SDLC and project life cycle methods and practices
- Good customer service and organization skills
Preferred:
- Two (2) or more years applicable utility industry experience
- C#/ASP.NET, Java or Object Oriented Development experience
- Scripting experience: Powershell, Perl, Shell scripting
- Web Service / SOAP / WSDL / XSD / REST experience
- Containerization (Docker, Kubernetes) experience
- Ansible and Jenkins experience
- Jira, Confluence, and Bitbucket experience
- Oracle PL/SQL or Microsoft SQL Development experience
- Continuous integration (CI/CD) and automated build tool experience
- Good understanding of application/infrastructure security
- Excellent communication skills; ability to communicate with distributed teams
Position Type, Location, and Expected Hours of Work:
- This is a full-time, hybrid on-site role based in Little Rock, Arkansas, with a minimum of two days in the office each week. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with extended hours as needed.
Southwest Power Pool Inc.
415 N McKinley
Little Rock
Arkansas United States
www.spp.org
