The Supervisor, Participant Registration leads a team of highly skilled professionals who provide technical and analytical engineering support to SPP's Reliability, Balancing, Tariff, Market, and other operational functions.
This team facilitates the registration process for Market Participants, Transmission Customers, and Meter Agents within SPP's markets and tariff footprint. The Supervisor ensures registration information is accurate, complete, traceable, and compliant with SPP tariff, protocols, and criteria requirements.
This role reports to the Manager, Modeling & Data Integrity and supports SPP's Strategic Plan with a primary mission to advance Operational Excellence and Financial Stewardship, while contributing to RTO Expansion and Markets+ Phase 2 onboarding initiatives.
Key Responsibilities
- Lead, mentor, and develop the Participant Registration team
- Oversee participant registration processes and related system changes
- Ensure compliance with SPP tariff, protocols, criteria, and regulatory requirements (NERC, FERC, NAESB)
- Maintain effective operational controls and audit documentation
- Manage reporting and data analysis supporting operational functions
- Collaborate with internal departments and external stakeholders to resolve registration issues
- Support budgeting, training, and continuous process improvement initiatives
- Represent SPP on committees, working groups, and special projects
- Promote operational excellence, accountability, and strong team performance
To be successful we're looking for:
- Bachelor's degree in a Business or Information Technology-related field
- Six (6) years of significant experience, preferably in electric utility operations
- Working knowledge of the Southwest Power Pool high voltage transmission system
- Advanced knowledge of SPP Criteria, SPP Business Practices, NERC Reliability Standards, SPP Market Protocols, and SPP Tariffs
- Working knowledge of NERC Reliability Standards and NAESB Business Practices
- Strong interpersonal and team building skills
- Excellent written and verbal communication skills
- Motivation to take appropriate expedited action when required
- Initiative to stay abreast of industry developments
- Ability to work with a broad spectrum of individuals with diverse interests when resolving problems
- Competent skills with communication and data handling software such as Microsoft Office© Word, Excel, and Access
- Understanding of, compliance with and enforcement of SPP Policies and Procedures
Preferred:
- Graduate level degree in relevant field of study
- Proficiency in project and release management tools (e.g., Jira, Confluence, MS Project, Clarity, Primavera P6, Smartsheet)
Southwest Power Pool Inc.
415 N McKinley
Little Rock
Arkansas United States
www.spp.org
