NOTE: This position follows a hybrid work model - requiring on-site presence 3 days per week at our Allentown, PA office in the Lehigh Valley. LI-Hy #INDPPL
The Director, Head of Site Technology & Experience (Pennsylvania) is responsible for the strategy, execution, and operational excellence of colleague-facing technology at Pennsylvania sites. This leader ensures that technology services are reliable, user-friendly, and aligned with enterprise IT goals while meeting the specific needs of site-based operations. The role serves as the escalation point for technology issues, drives the delivery of site initiatives, and ensures optimal colleague technology experiences.
Responsibilities
Essential Functions:
- Lead the development and execution of the site technology strategy to deliver seamless, high-quality colleague experiences.
- Serve as the single point of accountability for technology availability and performance at the site level.
- Oversee the implementation and execution of site technology initiatives, ensuring alignment with enterprise roadmaps and standards.
- Act as the primary escalation point for site technology issues, coordinating across teams.
- Partner with the Head of Site Technology & Experience in other regions (KY, RI) to ensure consistency of services and best-practice sharing.
- Manage workplace site leads to ensure responsive and proactive technology support.
- Ensure colleague technology experiences are continuously improved through feedback, measurement, and adoption of innovative solutions.
- Collaborate with engineering and architecture teams to align hardware, OS, and core application standards with site needs.
- Drive change management and communication for new technology deployments impacting site colleagues.
- Maintain detailed documentation of site technology assets, configurations, and support processes.
- Partner with lifecycle management teams to ensure hardware and software assets are current and compliant with policies and standards.
- Monitor technology performance at the site and initiate improvements to minimize downtime and enhance productivity.
- Ensure compliance with enterprise policies, security standards, and regulatory requirements.
- Manage budgets, vendor relationships, and service-level performance for site-specific technology services.
- Recruit, mentor, and lead a high-performing site technology team.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
Required Education:
- Bachelor's Degree In Information Technology, Computer Engineering, or a related field. Master's degree preferred.
Required Experience:
- 8+ years experience in IT service delivery, site technology management, or end-user technology leadership, with at least 3-5 years in a management role.
- Proven success delivering technology services in a large, multi-site enterprise environment.
- Strong knowledge of hardware, operating systems, core applications, and collaboration tools (e.g., Office 365, Zoom, SharePoint, OneDrive).
- Demonstrated ability to manage vendor relationships, budgets, and technology rollout projects.
- Excellent leadership, problem-solving, and communication skills.
Preferred Qualifications:
- Experience in the utilities industry or other highly regulated environments.
- Relevant certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, or equivalent.
- Experience driving colleague experience initiatives and technology adoption programs.
PPL Corporation
Two N Ninth St
Allentown
Pennsylvania United States
www.pplweb.com
