This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.
Additional Preferred Qualifications
- Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
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Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
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Collaborates effectively in a team environment
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Proficient in system applications used in Distribution, Customer Experience & Services
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Knowledge of local ordinances, permits, and inspections
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Supports changing work environments, processes, and policies
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Exhibits effective written and verbal communication skills
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Possesses a working knowledge of Microsoft Office Software
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Previous customer service experience
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Prioritizes work effectively
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Demonstrates good judgment in decision making
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Works independently in resolving problems
Working Conditions
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Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility.
Travel Requirements
15-25%
Duke Energy
526 S Church St
Charlotte
North Carolina United States
www.duke-energy.com
