What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success:
The Process Owner is responsible for end-to-end oversight, optimization, and continuous improvement of key business processes and systems across SAP work streams, customer experience platforms and enterprise-wide solutions. Process Owners ensure operational efficiency, system integrity, and compliance with internal and external standards. They work cross-functionally with business units, IT, and vendors to drive business solutions that align with corporate goals.
What you'll be working on:
- Documents, maintains, and continuously improves business processes and system workflows across
assigned areas. - Acts as a liaison between business units, IT, and vendors. Includes managing the intake of issues and
requests, performing initial analysis and either resolving or escalating as appropriate. - Works cross-functionally with IT, business leaders, and vendors to improve workflows, resolve
system/process issues and drive system/process enhancements. - Participates in system testing, user acceptance testing (UAT), and change management efforts.
- Supports training content development and updates to process documentation.
- Ensures compliance with regulatory requirements, company policies, and internal control standards.
- Collaborates with project teams and cross-functional stakeholders to implement and monitor process
changes. - Participates in the On-Call Supervisor rotation. On-Call shifts are scheduled in one-week intervals. Annual
minimum is two shifts as primary and two shifts as backup. - Maintains awareness of industry best practices, tools, and trends related to customer experience, digital
solutions, and enterprise systems. - Supports the execution of defined business processes and solutions.
- Assists in documenting workflows, gathering requirements, and testing new functionality.
- Works under the guidance of more experienced process owners or project leads.
- Focus is on learning systems and understanding business process interdependencies.
- Basic knowledge of SAP (S/4HANA, C4C, FSM, or SSAM) or enterprise systems and business process documentation.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong analytical, organizational, and communication skills.
- Experience with compliance and process documentation.
- Ability to influence and collaborate with cross-functional stakeholders.
- Ability to understand complex problems and to collaborate and explore alternative solutions.
- Demonstrated ability to independently manage cross-functional projects or system changes.
Who are you:
- High School Diploma or equivalent; Bachelor's degree in Business Administration, Operations Management, or a related field, preferred
- 1-2 years relevant experience in process support, business analysis, business systems, or operations.
- Standard drivers' license
Chesapeake Utilities Corporation
909 Silver Lake Boulevard
Dover
Delaware United States
www.chpk.com
