This role exists to support the reliability, stability, and continuous improvement of critical IT systems and services that enable day-to-day business operations. By ensuring systems are maintained, monitored, and improved in alignment with established standards, this position helps minimize service disruption and supports dependable technology outcomes across the organization.
The work is impactful because it directly contributes to operational resilience, effective incident response, and the ongoing evolution of system reliability practices. Individuals in this role collaborate with peers, managers, and stakeholders to support dependable service delivery while building a strong foundation for continuous improvement.
This position is open to two P-levels: Staff Site Reliability Administrator (Grade 6 / P2 - Intermediate) and Site Reliability Administrator (Grade 7 / P3 - Career).
The level at which an offer is made will be determined based on the selected candidate's qualifications, skills, and experience.
Responsibilities - Staff Site Reliability Administrator (Grade 6 / P2 - Intermediate)
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IT Infrastructure (ITOP)
Carries out agreed operational procedures, including network configuration, installation, and maintenance. Supports maintenance windows to minimize service disruption. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work including parching and updates to servers, operating systems and infrastructure components. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. May assist with patch deployment validations to ensure compliance with security and operational standards. Monitors system health and identifies operational problems and contributes to their resolution. Contributes to reliability reviews and continuous improvement initiatives.
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Incident Management (USUP)
Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues as appropriate. Maintains records and advises relevant persons of actions taken.
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Problem Management (PBMG)
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
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Automation (AUTM)
Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows.
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System Software (SYSP)
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks and minimizes service disruption.
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Change Control (CHMG)
Administers, tracks, logs, reports on change requests, using appropriate tools, techniques and processes. Provides assistance to implement standard low-risk changes, in accordance with defined change control procedures. Provides documentation of incident resolutions, maintenance procedures and automation scripts. Contributes to knowledge transfer.
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Service Level Management (SLMO)
Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements (SLAs) are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
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Information Security (SCTY)
Assists with implementing and monitoring security policies and protocols across different systems. Contributes to identifying and addressing potential risks in security governance and compliance.
Responsibilities - Site Reliability Administrator (Grade 7 / EXP3 - Career)
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Service Reliability Administrator
Provides technical expertise to enable the correct application of operational procedures. Schedules and executes maintenance windows to minimize service disruption. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work including parching and updates to servers, operating systems and infrastructure components. Implements agreed network changes and maintenance routines. Validates patch deployments to ensure compliance with security and operational standards. Proactively monitors system health and identifies potential operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Conducts reliability reviews and provides proposals for continuous improvement to specialists, users and managers.
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Incident Management (USUP)
Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution within established service level agreements (SLAs). Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Implements corrective actions to prevent recurrence. Documents and closes resolved incidents according to agreed procedures.
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Problem Management (PBMG)
Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.
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Automation (AUTM)
Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows. Identifies opportunities for operational efficiency and implements automation solutions.
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System Software (SYSP)
Reviews system software updates and identifies those that merit action. Schedules and executes maintenance windows to minimize service disruption. Tailors system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.
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Change Control (CHMG)
Develops, documents and implements changes based on requests for change. Applies change control processes and procedures. Applies tools, techniques and processes to manage and report on change requests. Communicates effectively with Tier 1 support and stakeholders during incidents and maintenance activities and documents incident resolutions, maintenance procedures and automation scripts. Facilitates and ensures knowledge transfer.
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Service Level Management (SLMO)
Performs defined tasks to monitor service delivery against service level agreements (SLAs) and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service and initiates or reports these actions.
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Information Security (SCTY)
Assists with implementing and monitoring security policies and protocols across different systems. Contributes to identifying and addressing potential risks in security governance and compliance. Assesses and develops strategies for patching and maintenance solutions that ensure security compliance, minimize service disruption and mitigate risks.
Education / Experience / Certifications
Education
Requires a bachelor's degree in IT, business, computer science, engineering management or other related field or equivalent experience.
Experience
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Staff (Grade 6 / P2): Typically two or more years of experience in the development, implementation and maintenance of IT systems. Experience in Windows/Linux servers, virtualization and networking fundamentals. Experience with cloud platforms (AWS, AZURE, GCP) preferred.
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Career (Grade 7 / P3): Typically five or more years of experience in the development, implementation and maintenance of IT systems. Experience in Windows/Linux servers, virtualization and networking fundamentals. Experience with cloud platforms (AWS, AZURE, GCP) preferred.
Certifications, Licenses and Training
ITIL Foundation and Microsoft Certification preferred.
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
