OVERVIEW:
The Instructional Designer develops, delivers, and maintains training and performance support for SPP Stakeholders. This role partners with subject matter experts, project managers, and stakeholders to ensure training meets business needs, regulatory requirements, and industry best practices. Responsibilities include conducting needs analysis, designing effective learning experiences, delivering training in multiple modalities and evaluating outcomes for continuous improvement.
Analysis & Planning:
- Conduct needs analyses with stakeholders to ensure training aligns with identified gaps, changes or regulatory requirements.
- Identify and mitigate identified risks to training project timelines and deliverables.
- Maintain accuracy of existing online self-directed training curricula.
- Stay informed on business changes, NERC standards, compliance requirements and other regulatory impacts.
- Recommend training priorities, metrics, readiness deliverables, and budget needs based on analysis findings.
- Research industry trends, emerging methodologies, and tools; recommend enhancements for training effectiveness.
Consulting & Stakeholder Engagement:
- Partner with internal and external stakeholders, working groups, and task forces to define training deliverables and priorities.
- Coordinate with Subject Matter Experts (SMEs), trainers, and consultants to develop in-depth education events and performance support materials.
- Collaborate with the instructional designers and eLearning team on content design, delivery modality, interactivity, and content integrity.
- Work with business owners to identify gaps and risks, to determine the most effective training solutions including modality, job aids, guides and scenario-based activities.
- Secure necessary resources for training, including materials, facilities, technology and SME support.
Design, Development and Delivery:
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- Design, develop, deliver engaging instructor-led, virtual and asynchronous training.
- Ensure all deliverables meet compliance, industry and regulatory standards.
- Design training and performance support to minimize knowledge and performance gaps.
- Pilot new and updated courses, incorporating feedback for continuous improvement.
Measurement & Compliance:
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- Collaborate with training staff to monitor and evaluate program effectiveness.
- Develop tools and processes to measure return on investment (ROI) and qualitative impact of programs.
- Create valid, reliable assessment tools that meet NERC credential maintenance and other regulatory requirements.
- Track learner engagement in virtual sessions and adapt activities to maintain interactivity.
- Ensure documentation meets all regulatory and departmental requirements; maintain auditable evidence.
- Conduct quarterly audits of NERC credential maintenance documentation to identify and mitigate risks.
Leadership & Other Duties:
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- Mentor and coach other instructional designers and trainers.
- Lead special projects and contribute expertise to cross-functional initiatives.
- Participate in applicable stakeholder working groups and task force meetings.
- Maintain compliance with SPP policies and procedures.
- Perform administrative tasks and provide training assistance as needed.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work duties and responsibilities Individuals may perform other duties as assigned including work in other areas to cover absences, or relief to equalize peak work periods or otherwise balance the workload.
QUALIFICATIONS:
Education Requirements:
- Bachelor's degree, preferably in a technical, business-related or education/training-related field, instructional design or 2 years equivalent experience may be considered in lieu of education requirements
Experience Requirements:
- Minimum of four (4) years of professional experience in curriculum design and development, demonstrating successful creation, delivery and evaluation of training programs.
Required:
- Demonstrated application of systematic approach to training (e.g., ADDIE).
- Proven ability to deliver clear, engaging presentations and facilitate training session for diverse audiences.
- Experience managing multiple concurrent projects, meeting deadlines, and delivering results in fast-paced environments.
- Demonstrated ability to collaborate effectively with SMEs and stakeholders across multiple departments and organizations.
- Proven ability in adjusting training approaches to meet changing priorities or unexpected challenges.
- Evidence of self-direction, initiative, and the ability to generate innovative solutions to training challenges.
- Track record of applying analytical skills to assess learning needs, measure training effectiveness, and recommend improvements.
- Consistent history of maintaining organized, accurate, and accessible training documentation and resources.
Preferred:
- Experience designing and delivering training for the electric utility industry.
- Demonstrated knowledge of and/or direct experience in market operations.
Southwest Power Pool Inc.
415 N McKinley
Little Rock
Arkansas United States
www.spp.org
