Description
About The Position
The Strategic Account Executive is primarily responsible for establishing and nurturing the relationships with Ameren Missouri's large load customers with executed Electric Service Agreements (ESAs). This role serves as a liaison between Ameren and these strategic customers, ensuring exceptional service delivery, contract compliance, and data-driven insights that enhance both customer satisfaction and operational performance. This role requires a clear understanding of customer goals and the ability to support and advance those objectives.
Key responsibilities include:
- Serve as a key point of contact for all large-load customers with executed ESAs.
- Execute on protocols, standard operating procedures (SOP), customer-facing documents (e.g. converting tariff language, ESA, Clean energy programs, etc.)
- Execute on the contract management process for long-term ESA & CEA compliance for internal/external tracking and requirements.
- Ensure success of monthly billing and assist with communication internally and to customers in a timely manner.
- Work to engage all relevant internal stakeholders on a regular cadence for updates. Deliver results and execute on necessary changes.
- Utilize dashboards for visual management of customer data.
- ·Strengthen trust-based relationships and align goals with strategic customers across multiple industries.
- Develop a comprehensive understanding of customers' business activities, financial health and overall direction to implement strategic business objectives.
- Serve as a personal consultant for each strategic account, building trust across the customer's organization through regular communication and feedback.
- Provide insights that enable customers to operate efficiently and in manner that supports grid reliability and stability.
- Maintain contract compliance and billing oversight for each customer
- Monitor usage, demand and billing timeliness. Ensure Ameren and customer remain compliant with all ESA terms and regulatory requirements.
- Bring awareness to any/all billing discrepancies and contractual issues.
- Data Analysis & Optimization
- Compile and analyze large load customer data to identify trends, risks, and opportunities.
- Collaborate with internal stakeholders to implement usage optimization strategies.
- Continually monitor and adjust to enhance the customer's satisfaction with our service.
- Serve as a conduit for information from the customers to Ameren:
- Utilize Ameren initiatives including regulatory or legislative affairs, policies/procedures and products/services.
- Contribute data to strategic planning efforts related to large load customer engagement.
- Assist leadership with strategic developments and, at times, take ownership.
- Maintain customer contact information and log ongoing activities, opportunities and data points in Salesforce.
- Provide competitive intelligence, trend analysis and customer feedback on a timely basis.
- Attend industry workshops, conferences, and customer meetings as needed.
Qualifications
Bachelor's Degree in Engineering, Energy Management, Business, or a related field from an accredited college or university required. Master's degree is preferred. Five or more years of experience working in customer service, account management, energy services, or utility operations is required. Strong analytical skills with experience in data interpretation and reporting. Excellent communication, negotiation, and interpersonal skills. As well as, knowledge of utility billing systems, energy contracts, and regulatory frameworks is a plus. Three or more years supervisory or team/project leadership experience is also preferred.
Senior Strategic Account Executive- Demonstrates a high level of understanding and execution of all Strategic Account Executive responsibilities and can train/coach others on them
- Serve as a key point of contact for all large-load customers with executed ESAs.
- Execute on the contract management process to ensure Ameren and customers remain compliant with long-term ESA & CEA terms for internal/external tracking and regulatory requirements.
- Ensure success of monthly billing process and bring awareness to any/all billing discrepancies and contractual issues.
- Work to engage all relevant internal stakeholders on a regular cadence for updates. Deliver results and execute on necessary changes.
- Utilize dashboards to monitor usage, demand and other metrics for visual management of customer data.
- Work with internal stakeholders to document protocols, standard operating procedures (SOP) and customer-facing documents (e.g. converting tariff language, ESA, Clean energy programs, etc.) for large-load customers.
- Strengthen trust-based relationships and align goals with strategic customers across multiple industries.
- Develop a comprehensive understanding of customers' business activities, financial health and overall direction to implement strategic business objectives.
- Serve as a personal consultant for each strategic account, building trust across the customer's organization through regular communication and feedback.
- Provide insights that enable customers to operate efficiently and in a manner that supports grid reliability and stability.
- Data Analysis & Optimization
- Compile and analyze large load customer data to identify trends, risks, and opportunities.
- Collaborate with internal stakeholders to implement usage optimization strategies.
- Continually monitor and adjust to enhance the customer's satisfaction with our service.
- Serve as a conduit for information from the customers to Ameren:
- Utilize Ameren initiatives including regulatory or legislative affairs, policies/procedures and products/services.
- Contribute data to strategic planning efforts related to large load customer engagement.
- Assist leadership with strategic developments and, at times, take ownership.
- Maintain customer contact information and log ongoing activities, opportunities and data points in Salesforce.
- Provide competitive intelligence, trend analysis and customer feedback on a timely basis.
- Understand and take initiative to onboard, coach and mentor SAEs to increase their strategic value/contributions:
- Act as an informal leader and consultant
- Lead team Meetings and join other internal/external meetings when needed
- Can coach others on the team through large, more complex, projects
- Attend industry workshops, conferences, and customer meetings as needed.
Contact
Ameren Corporation
Missouri United States
www.ameren.com
From the same organization
12 Jan, 2026
