Description
This position develops and maintains customer relationships, via dedicated support, for our B&W Pulverizer fleet. Whether through an Alliance, stocking program or no program at all - this position fully supports every customer with the highest level of customer service. This role is an integral part of our customers' relationships with B&W Thermal, and your ability to grow these relationships is mission-critical to the continued success of our business.
This position is open either in the Akron office or in a remote location.
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Manages stocking programs and Alliances as assigned. Coordinates forecasted needs from customers with materials group ordering to support outage needs. Executes terms of agreements for pricing, etc.
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Assists Customers with troubleshooting all commercial and technical issues tied to Pulverizer products.
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Supports the entire Pulverizer team, as needed, to provide seamless customer service at all times.
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Responds to requests for help at the time the help is needed; does the work when the work needs done.
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Meets with customers, as required, to maintain good communication and dialogue.
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Supports trade shows, training events, etc. as needed for B&W's presence opposite customers.
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Manages profitability of contracts to provide for the highest possible gross margin.
Qualifications
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Solid Customer Service experience is required - excellence is preferred.
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Five years' technical experience in some capacity is required.
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Overall business insight is preferred.
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Use of computer systems, such as Visibility, Excel, and Word, is a must.
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Ability to read drawings.
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Ability and comfort to work independently.
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Ability to multitask as needed.
Babcock and Wilcox Company
13024 Ballantyne Corporate Place, Suite 700
Charlotte
North Carolina United States
www.babcock.com
