Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
- Deescalate customers and find resolutions for complex issues
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Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
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Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
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Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
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Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
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Sales and communication skills (or a desire to learn these skills)
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Strategic minded, Self-Motivated, and consistently excellent
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De-escalation skills
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Passion for providing quality customer service
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Verbal and written communication skills
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Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
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Well-versed in smart home technology and the products that we offer
Minimum Requirements:
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Must be able to reliably commute to our Logan, UT office
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Must be at least 18 years old
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html
