Your role in our success will be
The Manager, Meter Services provides leadership to the meter reading supervisors, meter readers, and management of company advanced metering infrastructure (AMI) initiative. The role authorizes and implements relevant changes to ensure accuracy, efficiency, and sustainable practices and plans, budgets, and allocates all necessary resources to meter reading and automated meter reading. The Manager spends significant time with employees establishing project objectives and then managing a team of operators, consultants, and third-party vendors to achieve those objectives.
What makes us great
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
What you'll be working on
- Provides strategic directions for all metering functions in line with corporate and business unit goals.
- Accountable for adhering to and maintaining current meter standards while utilizing new technologies for improving accuracy and efficiency of measurement for revenue billing.
- Implements policies and objectives related to the Advanced Metering Infrastructure (AMI) initiative.
- Develops, implements and evaluates Gas and Electric Meter training for new products (hardware and software) and processes.
- Maintains positive working relationships with suppliers of all metering equipment.
- Promotes communication, information exchange, problem resolution and employee recognition.
- Conducts performance coaching/appraisals and the recruitment, development, training, engagement and retention of team members to adequately staff the department.
- Stays abreast of changes and updates to metering software and Automated Meter Reading handheld devices and provides. testing/troubleshooting/training on new features.
- Manage daily operations of gas and electric metering teams, including field technicians and technical support staff.
- Oversee the deployment, maintenance, calibration, and replacement of electric and gas meters.
- Ensure compliance with federal, state, and local regulations (e.g., ANSI, NIST, utility commission standards).
- Collaborates on metering infrastructure projects such as AMI (Advanced Metering Infrastructure) upgrades or smart meter rollouts.
- Monitor and analyze meter data for accuracy, tampering, and performance issues.
- Collaborate with IT and billing departments to ensure accurate meter data integration and usage reporting.
- Develop and enforce safety procedures and protocols for metering operations.
- Prepare and manage budgets, forecasts, procurement, and inventory for metering equipment and supplies.
- Coordinate training programs and professional development for metering personnel.
- Participate in audits, inspections, and investigations related to metering operations.
- Provide technical expertise and support to field staff, engineers, and customers.
Who you are...
- Bachelor's degree in Business, Finance, Engineering, or a related field. Exceptional experience may be considered in lieu of a degree.
- Five (5) years' experience in in the utility industry with two (2) years managing a team in the metering functions function.
- Working knowledge of Public Service Commission (PSC) & Department of Transportation (DOT) rules and regulations.
- Working knowledge of Advanced Meter Reading (AMR) systems and Advance Metering Infrastructure (AMI) networks.
- Working knowledge of Field Collection System (FCS), Field Deployment Management (FDM), System Advanced Metering and Reading (STAR), and other meter reading software.
- Understands the operation and capabilities of automated meter reading systems
- Experience in budgeting and forecasting.
- Clear and direct communication skills.
- Experienced in coaching and mentoring.
- Skilled in planning and strategic thinking.
- Ability to manage a remote team across Florida business units.
- Ability to travel across Florida divisions.
Chesapeake Utilities Corporation
909 Silver Lake Boulevard
Dover
Delaware United States
www.chpk.com
