Summary
Responsible for fully researching and investigating locations of suspected electric energy diversion when public safety and/or proper metering of electric services are compromised. The job involves eliminating theft/diversion by means of cutting & removing electric service at a weather head, pole, or handhole. The Revenue Security Representative develops documentation for internal and external legal, corporate security or law enforcement authorities while maintaining a professional and respectful demeanor in adversarial situations. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy.
This position requires that you work various workdays, schedules, and locations. The physical demands of the position are walking, standing, sitting, climbing in and out of a company truck multiple times each day, plus carrying a ladder and equipment weighing up to 50 pounds. You may be required to:
- Be on call and available for work 24 hours a day.
- Work up to 7 days a week.
- Work on scheduled holidays.
- Work overtime as necessary.
- Work at any location in the Region area.
Key Roles and Responsibilities
- Recognizes proper and improper meter base wiring and meter tampering to evaluate the integrity of self-contained and instrument rated meter installations.
- Takes appropriate actions (i.e. remove meter, cut overhead service, or disconnect underground immediately stopping theft and removing a public hazard while following company's safety rules/regulations.)
- Documents findings using, but not limited to, computer applications (Power Source, Word, Excel, and Outlook Email), smart phone camera, and the securing of evidence on diversion investigations for all types of retail customer accounts per tariff requirements.
- Researches, verifies and records data in both CC&B and Maximo systems to ensure accurate inventory management and retail customer billing.
- Coordinates with other functional groups, primarily Corporate Security, Field Service Reps, Revenue Management, Tampering Review Team, Construction Services, and Executive Referrals to ensure proper procedures are followed and appropriate actions taken.
- Performs all essential aspects and functions of the job as well as any other specific job requirements.
Skills
- Effective communication with internal and external stakeholders.
- Knowledge of PC and company applications.
Education and Experience
- High School diploma, GED or equivalent is required.
- Possession of a valid Texas Driver License, Class C is required.
- Associate or bachelor's Degree is encouraged to apply.
- Two plus years of work experience in the electric metering field service is encouraged to apply.
Measures of Success
- Demonstrates knowledge of metering applications to include proper socket wiring diagrams, voltages, and dangers associated with those applications.
- Ability to recognize sub-standard metering installations and take appropriate action to correct.
- Interaction with internal and external stake holders to resolve issues in accord with Company policies and standards.
- Demonstrates contribution to workgroup and Company goals.
- Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship with assigned personnel.
- Follows Measurement Services safety procedures to ensure safety of employee and public.
- Possess a practical understanding of the Safety Handbook relative to Measurement Services.
Oncor Electric Delivery
1616 Woodall Rogers Freeway
Dallas
Texas United States
www.oncor.com
