Job Purpose
The Lead Billing Analyst serves as the primary resource and subject matter expert for the Billing Analysis Team. While not a formal people leader, this role directs daily workflow, provides technical guidance, and acts as the escalation point for complex billing issues. This role manages vendor relationships related to cash processing, leads testing initiatives for billing areas, and participates fully in core Billing Analyst responsibilities to ensure accuracy and compliance.
Core Responsibilities
Note: This is not an all-inclusive listing
- Identify process inefficiencies and recommend improvements to enhance accuracy, compliance, operational efficiency, and customer experience.
- Drive results through the use of data queries and the development and enhancement of Power BI dashboards and reports.
- Lead and coordinate testing activities for related systems, process improvements, and system upgrades; collaborate with Solution Architects, IT, project teams, and business units to ensure thorough testing and validation of outcomes.
- Perform day-to-day analyst functions including data reconciliation, issue resolution, and reporting; provide subject matter expertise for solving complex scenarios.
- Direct daily work of other team analysts; act as the primary point of contact for technical questions and escalations; mentor and coach team members on best practices, tools, and processes.
- Oversee related vendor relationships, ensuring service levels, compliance, and performance standards are met.
Job Specific Competencies
Note: This is in addition to MGE's Core Competencies
- Tech Savvy: Applies a deep understanding of systems and data tools to deliver business value.
- Drives Results: Sets high goals and consistently delivers quality outcomes on time.
- Manages Complexity: Effectively solves problems involving multiple systems, vendors, and stakeholders.
- Strategic Mindset: Identifies new opportunities to apply data in support of broader business objectives.
- Develops Talent: Supports the development of less experienced analysts by modeling best practices and sharing expertise.
- Plans and Aligns: Breaks down work into clear steps and ensures alignment across team members and project stakeholders.
Skills
- Proficient in SQL
- Ability to develop proficiency in Power BI
- Advanced skill level in Microsoft Excel
- Strong understanding of utility business operations and customer impacts related to data management.
- Proven ability to lead cross-functional projects and manage multiple priorities.
- Demonstrated strengths in data management, problem-solving, and organizational skills, with a focus on transforming data analyses into actionable process improvements.
- Proficient in executing comprehensive QA processes for enhancements and change management, from test planning through post-deployment validation.
Education
Bachelor's degree in a related field preferred; equivalent experience will be considered.
Experience
5-7 years' experience with progressive levels of responsibility in an analytics type role. Previous formal or informal leadership experience required. Utility experience preferred.
Read the full posting.Madison Gas and Electric
Wisconsin United States
www.mge.com
