Description
PURPOSE
The Troubleshooter Technician is responsible for identifying and performing preventative maintenance, service, troubleshooting and repair of the electric and communications systems that may be responsible for the interruption, inconvenience, loss of service, quality of service or may be a hazard to customers or the public and to assist in other phases of work across the organization.
DUTIES AND RESPONSIBILITIES:
- Efficient and effective response and repair of system-related issues.
- Efficient and effective response and repair of electric and communication service to customers.
- Perform maintenance work on the electric and communication system.
- Install, repair, and maintain EPB lighting system.
- Efficient and effective connection of electric and communication service.
- Perform field operations for the control of the electric and communications system.
- Know and follow all safety rules and procedures.
- Accurately and promptly communicate actions taken to maintain proper records.
- Communicate with customers and represent EPB well in spoken words and actions.
- Make good decisions with little help from others (most of the work performed is performed independently.)
- Work shifts during inclement weather and holidays, as well as overtime scheduled, system outages, and emergencies as requested by departmental management to meet customer needs.
- Become proficient in installing, testing, troubleshooting, and repairing EPB communication systems, including splicing fiber, repair, and replacement of CAT5, coax, and phone cables, troubleshooting, resetting and replacing set-top boxes, ONTs, and other physical devices.
- Work a minimum of 70% of the call-ins and/or hold over overtime offered up to 16 consecutive hours.
EDUCATION and/or EXPERIENCE
- A Journeyman lineman with 5 years of experience.
- Practical knowledge of electronics, electricity, or related disciplines.
- Excellent verbal communication, customer service, teamwork, and PC Skills.
- Experience working directly with customers to resolve equipment and circuit issues.
CERTIFICATIONS and OTHER REQUIREMENTS
- A valid CDL Class A or B without mechanical restrictions, a DOT Health Card, and be able to drive unrestricted on EPB's system. Must obtain a CDL Class A within a year of employment.
- Satisfactory complete a 90-day training program.
- Ability to use various test equipment and computer terminal or PC.
- Ability to read, analyze, and interpret general telecommunication information, technical procedures, and/or company practices.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence and effectively present information in one-on-one and small group situations with customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent and draw and interpret bar graphs.
- Ability to successfully perform pole-top and aerial device rescue techniques/procedures from both a pole position and an aerial device used in daily work operations.
- Proficient in computer skills; must be able to learn computer skills to be used daily with training, i. e. laptop in the truck for CGI System map reading, directional information, minimal typing.
Contact
EPB
10 West ML King Blvd
Chattanooga
Tennessee United States
www.epb.net
From the same organization
17 Nov, 2025
17 Nov, 2025
17 Nov, 2025
