Sr Business Support Analyst
Salary Grade: G06
Minimum Midpoint Maximum
$78,537 - $106,024 - $133,511
Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.
SUMMARY:
Acts as a key liaison between BTS organization and customers. Responsible for developing and managing business and functional specifications, documents, logical data and process designs, approach documents, test plans, and implementation needs (training, procedures, etc.). Communicates with all levels of management regarding change management issues; secures approvals. Works through fellow team members to meet project objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Facilitates the prioritization of repairs and enhancements.
- Provides application/product subject matter expertise.
- Analyzes customer requirements for impact to applications and architecture; identifies technical solutions and best implementation approach.
- Develops application/inter-application test plans, tests data requirements, and verifies test results.
- Represents organization in design sessions with customers.
- Coordinates inter-application and inter-project tasks with other analysts.
- Performs opportunity analysis of future business projects and application requirements.
- Manages tasks/projects to schedule and budget.
- Assists with the evaluation and recommendation of software/hardware for acquisition and business operational changes.
- Develops business and functional specifications documents.
- Conducts/coordinates functional requirement reviews with BTS technical staff and business unit staff.
- Pro-actively identifies and prevents customer issues/problems.
- Writes, debugs, tests, and executes ad-hoc SQL scripts.
- Participates as a team member for software/hardware project implementations.
- Cultivate internal and external IT customer relationships through direct interaction.
- Develops in-depth knowledge of supported business units and their relationship/interfaces to other business units.
- Supports the development of customer training materials and programs.
- Develops and performs training for software solution roll-outs.
- Participates in Business Process definition and re-engineering.
- Maintains a repository of application documentation (i.e. customer manuals, customer procedures, training manuals).
- Identifies process performance enhancements and implementation plan.
- Ensures functional integration of business process solutions.
TXNM Energy, Inc.
Albuquerque
New Mexico United States
www.txnmenergy.com
