Description
Position Description
Works as a member of the Operational Excellence, Applications and Support team in partnership with the IS applications support team, providing service, support, solutions, and innovation to the business areas relying on the systems under the responsibility of the team. Focuses on Operational Excellence by advancing and improving organizational processes and technologies. Identifies business requirements, designs functional solutions, performs process improvement activities, and prepares and maintains supporting documentation for applications and processes. Maintains a broad understanding of clients' business processes and practices. Monitors system, data, and process errors and takes appropriate corrective action. Ensures applications controls are in compliance with audit and regulatory requirements.
Position-Related Responsibilities Specific to Level I
- Initiates and maintains relationships with clients to ensure processes and solutions are integrated to support business requirements.
- Combines business intelligence and technical skills with a deep understanding of customer's needs so that they can be transformed into technological and operational requirements.
- Gathers requirements from clients for reports and enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.
- Participates in "As-Is" and "To-Be" business process requirements/optimization sessions with client organizations.
Recommends improvement of existing or proposed systems to enhance the functionality or effectiveness of solutions delivered. - Provides internal consulting to clients on how to make best use of functionality readily available in the current applications.
- Reviews and approves design documents from technology providers.
- Develops and/or assists in developing business process aligned application training material. Delivers training to clients one on one or in a classroom environment as required.
- Works with clients to develop and maintain current business process maps and documentation.
- Communicates effectively with business peers, IT peers and vendors to solve business/technical problems and provide appropriate technical solutions.
- Facilitates the interaction between clients and technology providers (internal and external) to implement and maintain reliable solutions.
- Works closely with technical resources and System Administrators as needed to troubleshoot problems or investigate proposed enhancements and determine solutions.
- Coordinates incident reporting and tracking with software vendors.
- Documents problem analysis findings and corrective measures for ongoing support and audit purposes.
- Works with internal and external auditors to validate application controls and compliance.
- Directs work of external resources as assigned.
- Continually increases personal understanding of utility business functions and processes.
- Performs other job-related duties as assigned by management.
- Participates on project teams, assisting in requirements definition and process design while also ensuring that testing and training align with the defined requirements and processes to meet business area needs.
- Identifies and defines opportunities and strategies to use information technology to simplify, integrate, and otherwise improve the organization's business and workflow processes.
- Assists business areas with technology and application strategies and communicates these plans to IS.
- Drives creative solutions and helps business areas challenge their own assumptions of how they will successfully execute their plans.
- This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
- Assists in the Governance process, coordinating, and facilitating document creation and other elements as needed.
- Provides a point of contact for business area relationships. Establishes effective client relationships by developing trust, integrity, credibility and reliability with each client/business area.
- This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Position-Related Responsibilities Specific to Level II
All responsibilities of a Level I apply plus the following:
- Gathers requirements from business areas for moderate to complex enhancements and translates those requirements into functional designs used by technical resources to develop solutions.
- Develops, maintains and updates Business Requirements Document (BRD) and/or Functional Specification (as applicable) for communication between the business teams and the technical teams.
- Analyzes, documents and maps "As-Is" business processes. Prepares "To-Be" process maps, fit/gap analysis, change impact analysis, and/or other business process change related documentation.
- Develops system, integration, and regression test plans. Leads system, integration, and regression testing activities.
- Develops and runs ad hoc query reports as needed to troubleshoot problems, fulfill audit requests, and support other client requests.
- Proactively evaluates application functions and features against business processes to support current and evolving business practices.
- Manages assigned tasks of large projects under the leadership of a Project Manager or Business Lead. Leads small projects, preparing all required documentation for delivery of project objectives, as assigned.
- This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Contact
Tucson Electric Power
1 S Church Ave - Ste 100
Tucson
Arizona United States
www.tep.com
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