Description
What you'll be working on....
- Reports district financial and operational performance weekly or as required by regional management.
- Reviews and adjusts retail pricing in coordination with regional management.
- Uses key metrics provided by operational reporting to manage business, including delivery exceptions, customer AR, and other.
- Primarily responsible for the control of district expenses, including staff allocation, overtime, controllable delivery expenses, and other costs.
- Performs customer calls and field visits for the purposes of both district customer growth and customer retention.
- Inspects the fleet and bulk facilities to make sure they are compliant, clean, and well-maintained.
- Ensures all operations are conducted in a safe manner using established processes and procedures.
- Performs quarterly job shadow with operations staff for operational compliance and coaching/development purposes.
- Ensures compliance with all company, industry and governmental regulations. Proactively engage in accident prevention, training, and compliance.
- Selects, trains, coaches and develops district employees.
- Creates and upholds a work environment consistent with Chesapeake Mission, Vision, Values, and Imperatives that encourages employee morale.
Collaborates with cross-functional teams, including operations, marketing, human resources, and finance, to achieve business objectives.
Who you are....
- Ability to speak, act professionally before groups of customers or employees of the organization
- Ability to liaise with internal and external customers in an effective manner
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Strong verbal and written communication skills
- Strong organizational skills
- Strong leadership, supervisory and conflict resolution skills
- Ability to understand and follow basic instructions and guidelines.
- Ability to complete routine forms and conduct routine verbal communication.
- Ability to compose letters, outlines, memoranda, and basic reports and to verbally communicate technical information.
- Ability to communicate with customers utilizing the telephone.
- Ability to make informal presentations, inside and/or outside the organization. Speaking before groups.
- Ability to make decisions which have significant impact on the department's credibility, operations, and services.
- Ability to organize and prioritize work schedules of others on a long-term basis (month-to-month).
- Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
- Working knowledge of Microsoft programs (Excel, Word, Outlook), P&L and financial acumen
Contact
Chesapeake Utilities Corporation
909 Silver Lake Boulevard
Dover
Delaware United States
www.chpk.com
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