Description
The opportunity
Providing team leadership in the undertaking of Operations support activities which may include:
- Supporting Market Operations with respect to problems associated with processes and procedures;
- Providing a consultative service to other departments and/or business units on matters related to reliability support, and system and market operations;
- Providing a leadership role in conducting specialized studies to support event analysis and reporting;
Establishing and maintaining documents and procedures in support of Market Operations; and - Providing a leadership role in compliance monitoring, assessment, and reporting.
Providing guidance and mentorship to other members of the group, including problem resolution, training and quality checks.
What you'll do
- Develop appropriate processes to support Market Operations activities. Identify the objectives of business processes, assess the risk of not meeting those objectives and identify and document process controls to mitigate risk as appropriate. Document process objectives, tasks, risks and controls in summary documentation (e.g. risk-control matrices).
- Provide guidance and mentorship to other members of the group. This may include problem resolution, training, and quality checks.
- Review and assess operational and market performance, identify and make recommendations to help resolve associated issues.
- Initiate and/or facilitate changes to associated processes and procedures.
- Perform and provide leadership regarding reporting of operational issues to governing bodies.
- Review and/or work with subject matter experts (including society and management staff) to produce business process documentations including but not limited to, procedural instructions for Operations activities. Ensure that the documentation is consistent with NERC standards, NPCC criteria, the market rules, relevant government regulations and other industry standards, and is consistent with IESO processes for managing controlled documents. Ensure that the documentation is appropriate for the audience (e.g. internal vs external manuals) and contains the appropriate level of detail.
- Liaise with Operations staff (including but not limited to Markets & Reliability staff and Information Technology staff to understand issues with the performance of existing tools, and follow-up with Information Technology to facilitate their resolution.
- Work with SMEs within and outside Operations as necessary to integrate new technology/market design into IESO Operations by:
Determining different stakeholders impacted and coordinate development of appropriate processes, tools and procedures to enable seamless integration
Managing risks by developing proper controls and monitoring to ensure that processes/tools are functioning as designed - Undertake studies for the analysis of customer betterments, the formation of functional specifications, and the development of complete information solutions (including impacting areas of software, hardware, communications, or business processes as they relate to individual contributors or project management).
- Manage the evolution of existing complex advanced information systems and tools related to the market operation, supply, security and settlement services related to the management of the power system by devising/implementing enhancements to provide additional functionality, improved reliability and or maintainability and problem correction.
- Participate in customer and team meetings to support various tasks including design and review, technical and solution development roadmap, production troubleshooting. Assess the maturity of the IESO development platforms and recommend actions to improve development efficiency and productivity.
- Identify opportunities for information solutions that will provide substantial benefits for customers. Address the total solution in terms of quality, communications, data sources, software tools, integration with existing functions, user interfaces, application security, algorithms etc.
- Coordinate closely with project teams, Product Owners and Scrum Masters to ensure user story alignment and implementation to customer use cases, and to actively mitigate and manage technical and solution challenges, risks and issues. Provide technical leadership and guidance on projects including design and code review, mentorship, and solution-specific knowledge.
- Establish and enhance development policies, guidelines, procedures, and standards. Maintain implementation consistency, and adherence to best practices. Influence the team members to innovate and improve product capabilities.
- Research and identify solution alternatives to meet new business needs or solve existing business concerns, i.e. improving customer experience, operational efficiency, performance and cost-effectiveness. Works collaboratively with Solution Architecture and Design team to develop and maintain the catalogue of solution and integration patterns.
- Maintain a current knowledge of Operations processes (including but not limited to day-ahead scheduling, control room procedures, real-time scheduling) for the purposes of interpreting and assessing the priority of issues regarding Operations tools and processes.
- Contribute to, lead and manage internal and external working groups (for example, the Interjurisdictional Trading Standing Committee) focused on the improvement of the operation of the IESO administered markets.
- Assess the effectiveness of new programs and potential solutions to operational and market inefficiencies.
- Support, as required, specialized system studies.
- Provide support, as required to other business units, agencies, and market participants to fulfill strategic plans.
- Perform other duties as required.
Contact
Independent Electricity System Operator
1600-120 Adelaide Street West
Toronto
Ontario Canada
www.ieso.ca
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