Location: Bothell, WA, US, 98011 Bellevue, WA, US, 98004
Remote and Hybrid Work Opportunities: Hybrid (WA Based)
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE's Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open Energy Advisor position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description
Researches, analyzes, resolves and responds to customer inquiries, issues and requests related to energy efficiency and conservation via phone interactions; and promotes and explains energy efficiency and renewable programs and their advantages. Handles a high volume of inbound customer calls while maintaining professional and clear communication throughout each interaction. Represents the Company in an effort to promote and cross-market products and services by presenting and providing educational materials to employees, organizations and community groups. Works in a team environment and must be able to rapidly adapt to changes in services and programs. Receives training and instruction in departmental procedures and is expected to use good judgment in independently responding to recurring customer issues and/or complaints. Refers unique, difficult or unusual customer service issues to the Senior Energy Advisor.
Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.
Job Responsibilities
- Manages high-volume customer interactions in a fast-paced environment
- Consults with customers to help lower bills and educate them regarding energy efficiency and conservation.
- Assists in executing promotional and process plans within the channel to efficiently and effectively reach program targets.
- Utilizes multiple internal systems to analyze customer energy usage, billing questions or concerns and to determine root cause for high bills and offer recommendations for ideal products, programs and services to help lower use and save money.
- Promotes PSE energy efficiency and conservation programs and services at community and corporate outreach events such as trade and home shows, fairs, educational workshops and trainings.
- Informs, creates awareness and educates customers regarding energy efficiency and renewable energy programs and assists with customer enrollment process.
- Performs other duties as assigned.
Minimum Qualifications
- Associate degree or equivalency in general studies and/or three years of experience working in public contact providing assistance to customers regarding inquiries, complaints or issues.
- Proficient in word-processing, presentation and spreadsheet applications.
- May be required to work outside of normal shift (may work events on weekends or after hours)
Desired Qualifications
- Knowledge of residential and commercial energy end-uses, residential structures characteristics, and heat loss theory.
- Knowledge of energy codes, standards and regulations.
- Technical knowledge in customer equipment application and the economic choices associated with them.
- Some utility experience.
- Experience using PSE's CLX and MDL applications.
Puget Sound Energy
10885 NE 4th St
Bellevue
Washington United States
www.pse.com
