Summary
Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.
Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.
What You'll Do
- Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically.
- The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.
- The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.
- Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.
- The research, analysis and preparation of various entries, reports and statistics.
- The application of credit policies in accordance with Customer Services' policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.
- Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.
- Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.
- The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.
- Answer and handle customer outage contacts, including entering trouble orders.
- Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.
- In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.
- Inform customers of water ordering and delivery procedures and terminology.
- The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.
- The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.
- Coordinates work with internal departments to accomplish tasks.
- Assist other representatives and perform other duties as necessary or assigned.
- Other duties as assigned.
- Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.
SRP
Arizona United States
www.srpnet.com
