Description
Summary
Spire is seeking a Workplan Scheduler I to work in the St. Louis operation. This position will be responsible for dispatching emergency, non-emergency and appointment-based orders to operations personnel in a prompt and efficient manner.
Duties and Responsibilities
- Receive and respond to emergency and non-emergency calls ensuring the shortest possible response time.
- Handle appointment-based work from call initiation to dispatch when needed.
- Provide gas safety policy instructions on emergency calls.
- Monitor and operate a virtual phone application.
- Ask vital questions to gather information and ensure accurate dispatching of emergency services.
- Use effective written and verbal communication to relay pertinent information to emergency services by way of phone and special instructions on field activities.
- Notify various operations departments of specific situations according to the Central Dispatching Notification schedule.
- Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
- Work spike meter reading report.
- Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently.
- Perform all other duties as assigned.
Essential Characteristics and Competencies
- Ability to lead by example in support of the company's essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.
- Ability to work under pressure and meet tight deadlines.
- Ability to adapt to a fast-paced, changing environment.
- Strong interpersonal skills with the proven ability to build rapport with a diverse range of individuals.
- Ability to work independently and manage time effectively to meet individual goals and deadlines.
- Ability to collaborate and display a positive attitude in a team-oriented environment.
- Flexibility to operate as a team player to meet shared goals.
Preferred Skills:
- Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.
Required Education (certifications, licenses)
- High school diploma/GED required
Preferred Education (Certifications, Licenses, etc.):
- Bachelor's degree preferred
Required knowledge, skill and abilities
- Previous dispatching experience preferred
- Experience with mobile workforce management software preferred
- Experience with Oracle CC&B or other customer information systems preferred
Contact
Spire Inc.
Alabama United States
www.spireenergy.com/
From the same organization
2 Jul, 2025
2 Jul, 2025
