Job Function:
Network Systems Administration Performs network enhancements and hands-on network operations technical activities required for the ongoing implementation, support and troubleshooting of the PGE enterprise network. Technologies supported include, but are not limited to, data, voice, video, collaborative services, contact center and security technologies.
Key Job Information: Senior Network Systems Administrator 6052
Grade 8
Career Level: P4
Specialist Professional Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices Solves complex problems; takes a broad perspective to identify innovative solutions Works independently, with guidance in only the most complex situations May lead functional teams or projects
Key Responsibilities:
Category and Description Network Support (NTAS) Drafts and maintains procedures and documentation for network support. Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures.
Network Planning (NTPL) Creates and maintains network plans for own area of responsibility, contributes to setting service level agreements and plans the infrastructure necessary to provide the network services to meet such agreements.
Network Design (NTDS) Produces outline system designs and specifications and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organization. Specifies user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assesses associated risks and specifies recovery routines and contingency procedures. Translates logical designs into physical designs.
System Software (SYSP) Evaluates new system software, reviews system software updates and identifies those that merit action. Ensures that system software is tailored to facilitate the achievement of service objectives. Plans the installation and testing of new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Ensures that operational documentation for system software is fit for purpose and current. Advises on the correct and effective use of system software.
Applications Support (ASUP) Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures.
Systems Installation/Decommissioning (HSIN) Takes responsibility for installation projects, providing effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made. Technical Specialism (TECH) Maintains knowledge of specific specialisms, provides detailed advice regarding their application and executes specialized tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
Incident Management (USUP) Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident management process.
Qualifications:
Education
Requires a bachelor's degree in a related field or equivalent experience.
Experience : Typically eight or more years of relevant voice, video, data, security or collaborative services experience.
Certifications, Licenses and Training: Documented training or professional certifications preferred. Advanced knowledge and expertise of tools and technologies used in infrastructure to include, but is not limited to data switching and routing, voice, video, collaborative services, contact center and security technologies;
Advanced knowledge of scripting and other automation tools.
Advanced knowledge to propose and manage small to medium-sized operations projects involving multiple IT disciplines.Read the full posting.
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
