Position Summary
Customer Service Representatives (CSRs) are the "voice" of our company. They must be clear and confident communicators who have a constant focus on safety and the customer at all times. CSRs provide front-line support by telephone, email and written correspondence. They handle a high volume of customer transactions ranging from general account inquires to potentially serious safety situations such as gas leaks and other safety concerns.
To provide the ultimate customer service experience, a PG&E CSR must:
- Handle inquiries in a safe, friendly, timely and highly accurate manner
- Learn and retain the required knowledge to be successful in their role
- Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations
- Partner with other PG&E departments to resolve customer issues and ensure customer satisfaction
CSRs are required to complete a 7-week paid training program in addition to 2 weeks on-the-job training. You will be working full-time (40 hours/week) during these initial 9 weeks of training. The CSR training program will take the participants through an online learning portal that will allow the learner to experience various components of the CSR job through simulations, class activities, instructor-led discussions, and on the job call taking.
Read the full posting.Pacific Gas and Electric Company
77 Beale St
San Francisco
California United States
www.pge.com
