Description
PURPOSE
The IT Support Technician is responsible for the overall desktop operations, support functions, and security. This includes overseeing day-to-day floor operations, ensuring the completion of necessary trouble tickets, submitting reports as necessary, and guaranteeing adequate levels of support to users and peers. In addition, this position assists the Senior Manager of IT Engineering with special projects, research, and improvement initiatives, coordinating with supervisors, managers, and business managers.
DUTIES AND RESPONSIBILITIES
- Establish and maintain support for the corporate print server.
- Establish and maintain a standardized desktop environment, mobile environment, and support program.
- Establish and maintain a patch management program for Operation Systems, Applications, and Security.
- Manage security responsibilities including firewalls, proxy systems, logging, and other security devices.
- Maintain a high level of customer service.
- Evaluate hardware and software as well as maintain a knowledge of current technologies.
- Record and maintain the asset management database for all desktop equipment and software.
- Document all equipment installations and provide technical training to end-users.
- Maintain and assist end-users with best practice data management.
- Work in conjunction with other IT groups on issues pertaining to the IT Support environment.
- Maintain a high level of detail and prioritize technical versus non-technical issues.
- Maintain stated SLA and deliverance goals.
- Develop and sustain an industry best practice as it relates to desktop life-cycle.
- Develop solutions and management practices for desktop support.
- Remain current with ever-changing technology.
- Perform On-call rotation for 2-3 months during the course of a year.
- Work outside of normal working hours and weekends as needed.
EDUCATION AND EXPERIENCE
- Associates Degree in Computer Science or related field or an equivalent combination of related education, training, or experience highly preferred.
- Background in desktop support and experience with customer service.
- Knowledge of PC hardware, Mac OS, Microsoft OS and Office Suites.
- Experience with a trouble ticket accounting tools preferred.
CERTIFICATIONS AND OTHER REQUIREMENTS
- A+ and/or Microsoft Certified Desktop Technician (MCDST) certification preferred
- Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
Contact
EPB
10 West ML King Blvd
Chattanooga
Tennessee United States
www.epb.net
From the same organization
22 Jun, 2025
22 Jun, 2025
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