General Summary of Job Responsibilities
The Associate Security Monitoring Specialist supports a variety of operational and monitoring functions within the Security Fusion Center. The incumbent will assist the team by providing 24x7 Physical and Cyber Security monitoring capabilities to ensure the Enterprise is protected from today's advanced threats. This position will serve as "Level 1" monitoring and triage, providing a "front door" to security services and processes, as well as supportive of processes as defined by stakeholders and the other teams within the Security Fusion Center. The incumbent is expected to continue to take on increasingly complex work, shadow senior team members, and grow toward a deeper understanding of Security industry concepts and best practices.
Essential Duties and Responsibilities
- Coordinate emergency preparedness and response for the Security organization and communicate with internal and external stakeholders during critical events
- Perform problem solving, continuous process improvement, visual management and maturity work to enhance the effectiveness of the Security Monitoring Team
- Conduct routine inspections of security technology to identify potential deficiencies to mitigate application failure
- Perform access control operations to prevent unauthorized individuals from accessing Consumers Energy assets
- Collect information from various sources, prioritize and disseminate intelligence/reports to stakeholders as appropriate
- Identify trends to determine themes/methods utilized by threat actors
- Process security incident reports and escalates as needed to ensure appropriate response
- Respond to and perform investigation of alerts from security platforms, alarms and monitoring systems, emphasizing the validity of data
- Respond to calls, requests and inquiries from internal and external sources serving as the "front door" for the Security Organization, maintaining best-in-class customer service
- Other duties as assigned or may be necessary
Knowledge/Skills/Abilities
- Ability to document technical and investigatory concepts clearly and concisely
- Ability to think analytically and conceptually
- Ability to work independently with minimal supervision
- Ability to balance and prioritize tasks leveraging a risk-based approach in ambiguous and complex situations
- Capable of performing as a team player emphasizing a "humble, hungry, smart" mentality
- Knowledge of general security concepts and trends
- Ability to operate in high pressure situations without sacrificing customer service
Education
- High School diploma
Consumers Energy
1 Energy Plz
Jackson
Michigan United States
www.consumersenergy.com
