The Customer Credit Representative (CSR-1), shall under general supervision, respond to customer inquiries. The Customer Credit Representative is primarily responsible for inbound residential customer phone calls. This position is responsible for providing exceptional customer service by responding to customer inquiries in a professional, timely and accurate manner.
Entry Level Qualifications
Must meet the Company's requirements for General Qualifications in addition to the following qualifications:
Must have a high school diploma or equivalent.
Must possess basic computer skills.
Must possess basic keyboarding skills.
Must demonstrate professional verbal and written communication skills.
Must possess and demonstrate basic math skills.
Must be able to receive direction and take appropriate action.
Fully Qualified Qualifications
6 months as a Customer Credit Representative Meeting all performance metrics.
Performance Expectations
Respond to and analyze a variety of customer inquiries, such as: basic billing, collections, pay agreements, electric choice, general account maintenance, and outages.
Inform customers of and explain a variety of Company offerings, when applicable.
Update and maintain customer account records.
Verify the accuracy of customer account information such as name, address, phone number, etc. and update when necessary.
Successfully operates various systems, relative to Customer Service.
Direct calls to other work groups, when appropriate.
Adhere to company guidelines and expectations. Meet or exceed all required performance metrics.
Use good judgment when dealing with confidential data including, but not limited to, customer information.
Possess a cooperative temperament and be able to receive constructive feedback and coaching.
Be able and willing to work overtime as required. Employees recognize their personal responsibility to respond to overtime requests.
Perform work in a safe manner.
Communicate professionally with internal and external customers.
The parties are committed to utilizing technology and process improvements to speed up overtime responses.
Methods for implementing those principles will be arranged by the Union, employees and managers.
Perform other duties as assigned.
Read the full posting.AES Corporation
4300 Wilson Blvd
Arlington
Virginia United States
www.aes.com
