Records gas consumption data from residential, industrial, and commercial customers using electronic remote reading device mounted in company vehicle; reports data for Marketers to use for customer billing. Performs installations and programming of ERTs. Performs basic tasks including using hand tools, corrosion inspections, meter paints, reading meters (manually and electronically). This is a bargaining unit position (IBEW Local 1997).
JOB DUTIES & RESPONSIBILITIES
- Downloads meter reading route(s) daily; enters route information into electronic data collection units in vehicle; drives route and collects data from Encoder Receiver Transmitter (ERTs) mounted on customers' meters; uploads data at end of the route.
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Maintains and regularly updates electronic equipment (handhelds, Mobile Collectors, and etc.) to ensure accurate readings.
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Troubleshoots ERT problems and Missed Meters: inspects, reprograms, repairs, maintains, removes, reinstalls ERTs and indexes. Enters change data into Meter History System (MHS), and Georgia Customer Management Application (GCMA).
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Efficiently works work-order route to complete orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
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Conducts investigations of high bill complaints, stop meters, and special reading by meter reading validation.
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Performs regular meter inspections and paints
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Ensures truck is stocked with equipment, supplies, tools, and other equipment in a neat and orderly condition.
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Observes all safety equipment and regulatory guidelines to ensure compliance.
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Safely operations company assigned vehicles in performance of assignments.
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Occasional face-to-face interaction with customers via phone to obtain information and answer questions.
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Identifies problems concerning customers assigned to wrong route, converts non-ERT meters to ERT system, updates systems and corrects problems.
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Perform other duties and assigned on occasion
Education, Certifications/Licenses:
Required:
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High School diploma or GED
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Mechanical aptitude
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Basic knowledge and use of hand tools and equipment
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State driver's license
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Company driving test
Preferred:
Meter reading experience
Or
Equivalent academic education and experience
Skills & Knowledge:
Required:
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Customer service skills
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Good written and oral communication
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Ability to resolve and diffuse difficult/escalated situations
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Ability to use good judgment
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Mechanical aptitude
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Interpersonal skills
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Defensive driving skills
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Operator Qualified in accordance with Company Plan
Southern Company
30 Ivan Allen Jr Blvd NW
Atlanta
Georgia États-Unis
www.southerncompany.com
