Requisition: 81312
PSEG Company: PSEG Services Corp.
Salary Range: $ 101,600 - $ 160,900
Work Location Category: Hybrid Flexible
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).
PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job SummaryThe Work Week Manager is responsible for planning, coordinating, and executing IT incident response, maintenance operations and change activities across the organization. The role will report to the Manager of IT Operations.
The Work Week Manager works within IT along with line of business teams to ensure minimal disruption to business operations while maximizing system uptime and performance. In this role a successful candidate will be exposed to all areas of the IT organization and work closely with support teams and the business to deliver operational excellence.
Job Responsibilities
Operate with limited oversight from managers, applying advanced knowledge to practice
Develop and implement IT policies, procedures, and best practices to ensure the security and efficiency of IT operations
Coordinate and manage IT projects, changes, and business as usual work while ensuring timely delivery and quality standards
Support root cause analysis and the human performance program
Identify and implement enhancements for infrastructure and application monitoring and alerting systems
Lead, mentor, and develop IT operations staff to enhance technical capabilities and responsiveness.
Work closely with engineering, operations, and regulatory teams to align IT initiatives with utility service goals.
Job Specific Qualifications
Required
Bachelors degree or equivalent with 8 years of relevant work experience. In lieu of a bachelors degree or equivalent, 12 years of relevant work experience
Strong understanding of IT infrastructure and systems
Knowledge of network, server, and database technologies
Familiarity with ITIL and other IT service management frameworks
Strong time management and prioritization skills
Excellent written and verbal communication skills
Ability to communicate technical information to non-technical audiences
Ability to work effectively with diverse teams and stakeholders
Strong teamwork and collaboration skills
Ability to lead and manage major incident responses
Proven ability to influence others regarding policies, practices, and procedures
810 Compliance is required
Desired
Prior utility experience
Experience with IT service management tools and processes
Strong understanding of ITIL or other IT service management frameworks
Minimum Years of Experience
8 years of experience
Education
Bachelors
Public Service Enterprise Group
80 Park Plaza P.O. Box 570
Newark
New Jersey United States
www.pseg.com
