Job Function Summary: We are seeking a dedicated and experienced Manager of Operations to oversee a team of journeyman lineman who are in the Repairmen role at PGE. This role demands a leader with strong experience managing union employees, a background in the electrical industry, and a commitment to prioritizing employee and community safety.
Repairmen (AKA Eagles) are disbursed across our service territory and install, repair, and maintain our power delivery system. Repairmen also investigate service interruptions and sectionalize or clear damaged equipment with maximum regard for public safety and speedy restoration of essential service to customers. They investigate customers' service calls and complaints and make corrections where company equipment is at fault or advise the customer how to proceed when it is found to be the fault of the customer equipment.
Key Job Information:
- Job Title: Manager, Field Operations
- Job Code: 7177
- Grade: 9
- Career Level: M2
Key Responsibilities:
Field Staff Management:
- Lead a team of professional and technical staff, ensuring safe, timely, and efficient completion of operational work.
- Oversee daily management of the team, aligning with goals, standards, and procedures.
Safety:
- Set and enforce safety expectations, identifying and resolving safety issues promptly.
- Promote continuous learning of safe work methods and procedures.
Labor-Management Relations:
- Plan work in accordance with union contracts, resolving grievances and concerns timely.
- Foster a collaborative environment with union leadership and Labor Relations/Human Resources.
Plan and Direct Operations:
- Ensure timely and efficient execution of work, aligning with corporate and unit objectives.
- Monitor productivity and performance metrics, managing the departmental budget and planning for training needs.
Internal Collaboration:
- Coordinate with other departments to ensure efficient operations and material sharing.
- Lead or participate in special projects to enhance operational efficacy.
Emergency Planning/Storm Response:
- Assist with emergency action plan implementation and maintain procedures for effective operation during emergencies.
- Participate in staff training for emergency situations.
Customer Relations:
- Coordinate jobs with customers, addressing concerns and complaints proactively and promptly.
Compliance:
- Ensure crew compliance with federal, state, and company regulations.
Financial Management:
- Monitor and manage expenditures, ensuring financial targets are met and effective financial controls are in place.
Resourcing:
- Oversee team resourcing decisions, partnering with HR for recruitment, evaluation, and selection processes.
Professional Development:
- Address organizational development needs, providing guidance and feedback to foster team growth and development.
Education/Experience/Certifications:
Education:
- Bachelor's degree in IT, business, engineering, or related field, or equivalent directly related union experience.
Experience:
- Preferably eight or more years of experience in electric utility with a focus on transmission and distribution or a related field.
- At least three years of leadership experience preferred.
Knowledge, Skills, Abilities:
Functional Competencies:
- Expert knowledge of utility operations, tools, and equipment.
- Expert knowledge of crew functions and duties related to area of specialization.
- Advanced knowledge of PGE's electric service requirements, National Electric Safety Code (NESC) and National Electric Code (NEC).
- Advanced knowledge of all PGE and Oregon OSHA safety rules.
- Advanced understanding of safe construction methods and compliance with relevant regulations and standards.
General Competencies:
- Advanced analytical, conflict resolution, customer focus, and decision-making skills.
- Strong organizational, problem-solving, and communication abilities.
Leader Practices:
- Demonstrated ability to drive results, plan and align operations, make quality decisions, engage the team, and show courage in leadership.
Portland General Electric Company
121 SW Salmon St
Portland
Oregon United States
www.portlandgeneral.com
