Description
Job Summary
IT Infrastructure Specialist II assists with the design, build, implementation, and support of server and storage infrastructure, network connectivity, user devices, and related system software and hardware, utilizing tools and products deployed on multiple technology platforms. This position serves as the liaison between the IT Infrastructure group and other areas of IT and business units for the operations, maintenance, and small capital development and implementation of new data communications and network systems and enhancements to existing data communications and network systems. This role plans, designs, analyzes, supports, and recommends improvements to data communications and networks. This position works closely with clients to deliver solutions that meet business needs and consults on the use of these systems.
IT Infrastructure Specialist II assists with the design, build, implementation, and support of server and storage infrastructure, network connectivity, user devices, and related system software and hardware, utilizing tools and products deployed on multiple technology platforms. This position serves as the liaison between the IT Infrastructure group and other areas of IT and business units for the operations, maintenance, and small capital development and implementation of new data communications and network systems and enhancements to existing data communications and network systems. This role plans, designs, analyzes, supports, and recommends improvements to data communications and networks. This position works closely with clients to deliver solutions that meet business needs and consults on the use of these systems.
What you will do
- Assists with the design, evaluation, recommendation, building, and maintenance of medium to large computing services, storage environments, PC software structures, and network connectivity and writes specification documents for these systems.
- Responds to support tickets and resolves technical issues escalated from the Help Desk within specified timeframes using troubleshooting tools and procedures to resolve issues and maintain defined service levels.
- Identifies, plans, implements, and documents procedures for complying with Sarbanes-Oxley Act (SOX) and North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP) regulations.
- Maintains disaster recovery plans and participates in disaster recovery drills.
- Coordinates server, network, PC, and storage conversions, patches, and upgrades.
- Coordinates system tuning to optimize system performance and maintains defined service levels.
- Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
- Provides consulting, technical guidance, and information to applications development staff, computer operations staff, and other corporate employees.
- Ensures systems are operating as designed, evaluates requests for changes to systems, provides routine system maintenance, documents system processes and procedures, suggest system improvements, and makes daily decisions involving direct application of technical knowledge of system issues.
- Monitors, manages, and maintains hardware and software inventories.
- Prepares requisitions and purchase orders and assists with compliance with government rules and regulations.
- Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
- Associate Degree Emphasis in information technology or related area Preferred
Required Experience
- 4 years of experience in progressively responsible PC support in a networked environment
- Skilled administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.
Knowledge, Skills, and Abilities
- Demonstrated understanding of software application packaging and distribution tools, methods and techniques.
- Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
- Demonstrated effective interpersonal, verbal, and written communication skills.
- Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderately complex problems.
- Demonstrated ability to lead a project team to the successful conclusion of simple technology initiatives preferred.
- Ability to work in a diverse work environment.
Key Skills
- Cloud Architectures Configuration Management Data Storage DevOps Disaster Recovery Incident Management IT Administration Infrastructure as Code (IaC) Systems Performance Monitoring Systems Designs Database Storage
Contact
Alliant Energy Corporation
4902 N Biltmore Ln
Madison
Wisconsin United States
www.alliantenergy.com
From the same organization
25 Jul, 2025
