Position Summary
This role is responsible for overseeing collection calls, managing high-risk collections, and handling government and GMA collections. The ideal candidate will have strong leadership skills, excellent communication abilities, and a thorough understanding of collections processes and regulations.
Tasks and Responsibilities
Collection Calls:
- Supervise and coordinate the daily activities of the collections team.
- Ensure timely and effective collection calls are made to customers with outstanding balances.
- Monitor call quality and provide feedback and training to team members to improve performance.
High-Risk Collections:
- Identify and manage high-risk accounts to minimize potential losses.
- Develop and implement strategies to effectively collect on high-risk accounts.
- Collaborate with other departments to resolve complex collection issues.
Government and GMA Collections:
- Oversee the collection of government and GMA accounts, ensuring compliance with relevant regulations and policies.
- Maintain accurate records of all government and GMA collections activities.
- Communicate with government agencies and GMA clients to resolve outstanding issues and ensure timely payments.
Team Leadership and Development:
- Lead, mentor, and develop the collections team to achieve departmental goals.
- Conduct regular performance reviews and provide coaching and support to team members.
- Foster a positive and productive work environment.
Reporting and Analysis:
- Prepare and present regular reports on collections activities, performance metrics, and outcomes.
- Analyze collections data to identify trends and areas for improvement.
- Develop and implement process improvements to enhance collections efficiency and effectiveness.
Compliance and Risk Management:
- Ensure all collections activities comply with company policies, industry regulations, and legal requirements.
- Identify and mitigate risks associated with collections processes.
- Stay updated on changes in collections laws and regulations.
Qualifications, Skills and Abilities
Bachelor's Degree in business Finance, statistics, or related field preferred
7+ Years analytical experience in a business environment required
Experience working with business information systems, including SAP, Peoplesoft, Oracle or similar.
Experience querying from applications.
Demonstrated ability to analyze and interpret data and to identify relevant issues in solving business problems.
Demonstrated ability to effectively communicate complex messages, both verbally and in writing, to diverse audiences at all organization levels.
Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information.
Demonstrated ability to successfully handle daily deadlines and multiple projects with competing deadlines.
Demonstrated ability to work independently and exercise discretion when making business decisions.
Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers.
Demonstrated ability to present ideas logically and concisely to diverse audiences, both verbally and in writing.
WGL Energy
Washington États-Unis
www.wgl.com/
