Vivint Smart Home is seeking a highly motivated and strategic Product Manager - Growth to lead key initiatives aimed at driving revenue and enhancing customer experiences through Vivint's mobile app. In this role, you will be responsible for optimizing the in-app shopping experience, enabling customers to seamlessly upgrade their systems with additional products and Servicess. You will also oversee Vivint's Refer-a-Friend program, driving new customer acquisition through innovative referral strategies. Additionally, you will manage cross-sell opportunities between Vivint and its parent company, NRG, leveraging the mobile app to deliver an integrated and value-added customer experience. Your efforts will directly contribute to Vivint&aposs growth and customer retention, focusing on expanding the adoption of smart home and energy solutions.
Primary Responsibilities:
- Drive revenue growth by enhancing the in-app shopping experience, enabling upsells and upgrades for existing customers.
- Lead and optimize the Refer-a-Friend program to boost customer acquisition through the in-app referral system.
- Collaborate with internal teams to identify and manage cross-sell opportunities between Vivint and NRG, enhancing the value of the mobile app experience.
- Ensure the mobile app is a central platform for customers to discover and purchase new products and Servicess, improving customer satisfaction and long-term retention.
- Establish a strong balance between discovering new product opportunities and delivering world-class product experiences
- Distill complicated problems into simple, minimal solutions delivered through the Vivint mobile app
- Write clear and concise user stories and requirements, prioritizing development items to align with the product roadmap
- Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on mobile development, user experience, and data structures
- Partner with our world-class User Research team to identify problems, test solutions, and learn about our customers
- Advocate for the customer, and the business, through research, insights, and regular contact with our customer-base
- Rapidly iterate product concepts through user testing, high fidelity mocks & prototypes, user journey maps, storyboards, and more
- Collaborate with other teams to ensure product opportunities are highly valuable to customers, viable for the business, easy to use, and technically feasible
- Work closely with cross-functional teams of designers, engineers, program, and QA to ensure delivery against product roadmap
- Build and maintain relationships across organization
- Monitor product performance and proactively identify opportunities for product improvements
- Identify opportunities for customer testing and drive execution while measuring and reporting results
- Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch
- Work with your product squad in ensuring product market fit for your suite of products and features
Required Skills, Experience & Education:
- 2-4+ years of relevant PM experience
Preferred Skills, Experience & Education:
- Mobile app experience (preferred, but not required)
- Master's degree or equivalent work experience
NRG Energy, Inc.
1201 Fannin Street
Houston
Texas United States
www.nrg.com/home.html
