Description
General Purpose
Provides superior account and community management to PacifiCorp's key community, commercial and industrial accounts. Functions as the primary point of contact with assigned communities and accounts.
Responsibilities
- Promote a customer first culture and commit to delivering outstanding results for customers
- Manage relationships with City and County elected officials, community-based organizations, business associations, tribal government, other key community contacts and large commercial/industrial account contacts
- Provide exceptional customer service to communities, which includes participating in city council, county, business association and rotary meetings, for example
- Establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.)
- Participate as a member of selected civic and economic development organizations to stay abreast of community issues and provide information to the public regarding company policies/programs/offerings
- Ensure high customer satisfaction ratings from key contacts with assigned customers
- Inform communities of company initiatives by delivering key messages and giving presentations to local organizations as appropriate
- Negotiate franchise ordinances
- Manage the company's involvement in community events that support company objectives
- Manage assigned key accounts to include development of account management strategy and corporate account plans
- Provide solutions and recommendations regarding our customers' concerns and questions. Create a positive influence on their future decision to support PacifiCorp as their energy service provider
- Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies.
- Collaborate with other company business units to address and solve customer problems and concerns
- Manage company's philanthropic, sponsorship and membership activities for assigned communities,
- Function as local media and public relations contact as needed
Requirements
- Bachelor's Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of education and experience.
- A minimum of five years of experience in account or community management.
- Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program or process.
- Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
- Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
- Communication and interpersonal skills, and oral and written communication capacity to communicate objectives and action plans.
- Experience in and ability to work fluently with government officials at county and city level.
- Working knowledge of electric system operations, electric principals, regulation, tariffs and billings, and political environment on state and community levels.
- Demonstrated project management, teamwork and leadership skills to produce desired business results.
- Ability to communicate company's strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations.
- Public speaking and presentation skills
- Experience with community relations and processes
- Ability to work with all organizational levels to influence actions and negotiate outcomes.
- Strong computer skills including the use MS Word, Excel and Power Point as well as ability to learn and use legacy systems.
Preferences
- Prior experience in the energy industry.
Additional Information
Req Id: 113045
Contact
PacifiCorp
825 NE Multnomah
Portland
Oregon United States
www.pacificorp.com
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